Crossroads Ford of Sanford

We've been coming to the Sanford Ford Dealership for over 12 years and bought a 2010 Edge there. We always had great service until last year with different things not up to par with the Service Department 12 years and bought a 2010 Edge there. We always had great service until last year with different things not up to par with the Service Department either not be professional or when you bring in your car for service not keeping you updated on what is going on if there is a problem with the parts needed and they need to keep it. My husband, son and I have always been Ford people . Customer service is not what it use to be and keeping us, the customers regularly updated if there is a problem. More

Dropped off my truck Sunday night for a 8:30am appointment Monday morning. I called at 12pm for an update and they didn’t have one yet but said to check back later. I called at 3:30pm and they tol appointment Monday morning. I called at 12pm for an update and they didn’t have one yet but said to check back later. I called at 3:30pm and they told me that they hadn’t even started on my truck yet. My appointment was at 8:30am, it’s 7 hours later and no work completed!!! I told them don’t even worry about it, I’m coming to get my truck. This service department is TRASH!!! More

Service refused due to having too many mods. My GT has all the components of a Cobra except its 2v instead of 4v. So i was only given an oil change and no attempt was made to determine the vibrations duri all the components of a Cobra except its 2v instead of 4v. So i was only given an oil change and no attempt was made to determine the vibrations during driving. Im okay with the tech not feeling comfortable but was not okay with the time that i wasted since i had already described the level of modifications to the receptionist that scheduled my appt and even asked if they could work on it knowing it was not a ford performance shop and was told it would be fine. If your techs are supposed to be able to service and repair high performance vehicles such as the gt500 down to the fastbacks they should be able to work on a gt that is modified primarily with ford racing components and a few other aftermarket parts from vortech, eibach, excedy and mcleod. Im more upset about having to try and get a last minute appt with a shop 30 miles away after being told you wouldnt even look at my car. After going to a different shop i found out 1 of my driveshaft bolts came out and another was loose. While at the dealership i also wanted to look at the mach 1 since i was considering purchasing the mach 1 or just getting the gt premiem fastback. Ive been up in the air if i should buy a truck 1st to tow my mustang to car shows and strips or to by a new mustang to use as my daily.Apparently i wasnt allowed to test drive since mustangs are for serious buyers only. I will be going somewhere else to by my fords in the future. More

Had a great experience at Crossroads Ford in Sanford NC. The staff was very professional and answered all of my questions. Miranda was very nice and helped me decide on the 2021 EcoSport.. The staff was very professional and answered all of my questions. Miranda was very nice and helped me decide on the 2021 EcoSport.. More

They did a fantastic job. From the service desk to the shop. Everyone was very professional. Very happy with my 36K service by the dealership shop. Everyone was very professional. Very happy with my 36K service by the dealership More

Dealership worked me in to get my 2018 Edge serviced and inspected on a Saturday. Great customer service and while the price was high, it was not unreasonable. inspected on a Saturday. Great customer service and while the price was high, it was not unreasonable. More

I showed up early to my appointment and the first thing the technician say to me...”we are not taking your vehicle in early”! And He seemed frustrated that I was going to wait with my vehicle. the technician say to me...”we are not taking your vehicle in early”! And He seemed frustrated that I was going to wait with my vehicle. More

Stay Away!!! We were looking for a used Ford Flex Limited . Crossroads Ford in NC advertised a 2018 with everything we were looking for and would accept our trade- We were looking for a used Ford Flex Limited . Crossroads Ford in NC advertised a 2018 with everything we were looking for and would accept our trade-in (which was in showroom condition, just as they required) Unfortunately their standards were much lower for their vehicles. They gave us the rookie sales person, which is fine but they claimed that any questions, descrepancies, or problems we had were our fault and we had to prove that they were lying and that the car was advertised correctly and any questions were answered by someone with little experience. So we ended up with only one key that works, no towing package or luggage rack, a loose windshield that had been replaced by them and a non-working rear window control. The car was not cleaned to showroom condition, many of the cupholders were full of old food and grime. And no cooperation from the dealership. More

Kristi in service is always so helpful a GREAT EMPLOYEE!!!!! Kristi in service is always good to work with. She always has my best interest in mine when helping out. Thanks you for always keeping the customer Kristi in service is always good to work with. She always has my best interest in mine when helping out. Thanks you for always keeping the customer first. More

Best experience Dealing with Crossroads Ford of Sanford, especially our sales representative Danny Draper was by far the best car buying experience when we purchased Dealing with Crossroads Ford of Sanford, especially our sales representative Danny Draper was by far the best car buying experience when we purchased our new Ford Focus. Courteous and efficient. Got the deal we wanted in a very short time. Will return there for all my new car or truck needs. Thanks again Crossroads Ford for being customer oriented and efficient. More