Crossroads Ford Lincoln of Lumberton

crossroads ford of Lumberton SUCKS What can I say about crossroads ford in Lumberton NC? If you notice I used lower case for this business, because that's how I think of them. I have ne What can I say about crossroads ford in Lumberton NC? If you notice I used lower case for this business, because that's how I think of them. I have never had such a traumatic experience with a car dealership as I have had with one. When you go to a dealership and pay over $30,000 for an automobile you expect, no you must get good service and caring staff. Well not at crossroads ford of Lumberton. I have been having an issue with my 2017 explorer since December of 2018. My car has been at the dealership five times for the same issue, but because the problem doesn't register a code on the computer they continue to tell me there is nothing wrong with my car. Well DAMMIT I drive it every day and there is something WRONG with my car I don't care what your computer shows. Maybe there's something wrong with your computer!!!! I paid them over $800 and they didn't get it right, and as far as their service manager, well that's another story. Not a friendly person. All I want is my car fixed, which I'm entitled to. After I paid them the $800 dollars it ran good for a few weeks, then it started doing the exact same thing I paid them to fix. Can someone tell me what should I do? More

Explorer purchase Very friendly professional staff. Everyone was so helpful wonderful experience and would Highly recommend this dealership. Gerald was ever knowledgea Very friendly professional staff. Everyone was so helpful wonderful experience and would Highly recommend this dealership. Gerald was ever knowledgeable with the operations of the vehicle. More

The staff was nice and friendly I would recommend my friends and family to buy a vehicle from Crossroads Ford in South Boston, the staff was very, very nice and friendly I would recommend my friends and family to buy a vehicle from Crossroads Ford in South Boston, the staff was very, very nice and friendly More

All departments most professional and polite. Because the entire process was easy, informative and spot on.....the entire team acted as they were family. I will definitely encourage people I know Because the entire process was easy, informative and spot on.....the entire team acted as they were family. I will definitely encourage people I know to Check out this dealership when they are ready to trade or purchase a vehicle... More

Buyer I recommend anyone buying a used or new car or SUV to go to Crossroad Lumberton Ford, friendly customer service. Sale Person Chris “Tiny” Burns I recommend anyone buying a used or new car or SUV to go to Crossroad Lumberton Ford, friendly customer service. Sale Person Chris “Tiny” Burns More

Runaround for Interstate Drivers Our 2016 TitaniumEdition Escape had a lower splash shield come loose and dragging on I-95 between Florence, SC and Lumberton , NC while driving north Our 2016 TitaniumEdition Escape had a lower splash shield come loose and dragging on I-95 between Florence, SC and Lumberton , NC while driving north from Fort Lauderdale to Boston.as thousands due daily. We found Crossroads Ford at 6:15Am and waited until the service dept opened at 7:30AM. We were the FIRST customer that morning. The original diagnosis was possible loose bolts but due to the distance driving with the broken part was about 58 miles, the panel needed to be replaced. Remember it was a brand new car with 13k miles under FULL warranty! Part was determined to be a warranty item but not in stock...we were told it would take about 2-3 hours between getting the part 30 miles away and installing which we agreed to. We left for breakfast and returned about 1hr later to be told the part was Now NOT warranty but the part was rigged to get me going to Boston about 800 miles away..REALLY impressed!! I insisted and now the part would not be available until about NOON but the mechanics were at lunch and we would be taken care of when they returned. It was almost 2PM when the car was fixed.. It took a whopping six (6) bolts to attach. The other customers even made comments and we were basically made NO RUSH between the service mgr and the mechanic assigning the work to be done. We were basically told to take the broken part to the Ford dealer where we bought the car. More

I do not like spending large amounts of money however the kn I do not like spending large amounts of money however the friendly and knowledgeable staff at Lumberton Ford help me feel very confident about my purc I do not like spending large amounts of money however the friendly and knowledgeable staff at Lumberton Ford help me feel very confident about my purchase. The salesman named Tiny was very knowledgeable about the products and very friendly and I could not ask for a better salesperson! More

Excellent service Chris Burns was excellent he showed me everything on my 150 ford truck helped me so much I will recommend him to all my friends at this dealership Chris Burns was excellent he showed me everything on my 150 ford truck helped me so much I will recommend him to all my friends at this dealership More

Horrible Customer Service Edit: We were contacted by Cindy from Crossroads customer relations department, and received clarification and an apology on our situation. Things def Edit: We were contacted by Cindy from Crossroads customer relations department, and received clarification and an apology on our situation. Things definitely could have been handled better by the individual dealership, but I do appreciate the effort Cindy put in to figure out what went wrong for us, and hope it does not happen again to others. In a nutshell, they changed how DMV work is processed at the dealership and there were some technical difficulties with their system. I will go from giving one star to three stars. Great experience while buying the vehicle. Our salesman was dale, and he did a great job. After we bought the vehicle it was down hill from there. They waited until the last minute to do the DMV work, and now we have a truck we cannot drive due to the temporary tags running out. I called them when we ran out of options for an alternative vehicle to drive, and they told us there was nothing they could do. Martin, the general manager, called, and gave my husband a sob story on why things were not done in a timely manner, and if he got a ticket they would cover it. This is unacceptable, and there is no reason it should take 23 days to complete DMV work. On top of all of this they kept asking why we did not come to the dealership to pick up the tags. We live 3 hours away, and they knew that from the beginning. I do not recommend them nor will I do business with them in the future. More

Worst Car Buying ExperienceLove Love the car, but ripped off for 699.00 in so-called document gees I was told would be cut in half after protesting and 305.00 (!!!) to transfer tags Love the car, but ripped off for 699.00 in so-called document gees I was told would be cut in half after protesting and 305.00 (!!!) to transfer tags I still havent rec'd They could not care less. Lots of lies, though. I DO NOT RECOMMEND. More