Crossroads Ford Lincoln of Lumberton

BAD customer service after purchase Purchased a NEW 2017 black Lincoln MKC. After signing the papers and them taking the SUV out of the showroom, we noticed spots ALL OVER it! They look Purchased a NEW 2017 black Lincoln MKC. After signing the papers and them taking the SUV out of the showroom, we noticed spots ALL OVER it! They looked like they were under the paint but were told that whatever it was, not to worry, if it couldn't be fixed to as good as new then they would swap us out with another NEW Lincoln. After some time, they got the Lincoln back to start the process of fixing the car. They said that there were steps they had to take that they knew wouldn't work so that they could get the problem fixed so we went along with it. When we got it back, swirl marks and scratches EVERYWHERE!! They used clay bars, buffers, and acid washes to get the spots out that had etched the clear coat. Well, the spots were still there in places along with the scratches and swirl marks all over. We will fix it, they said! Give us a few days and we will be in touch! Fast forward 4 additional months and either the weather is not right or they don't have a loaner! We don't dare drive it because of them trying to place the blame on something other than themselves regarding the paint. They quit answering and returning our calls so now we have an open case with Lincoln. Guess what? Most of the facts have changed according to them! Go figure! You put your trust in someone and get taken advantage of! I will update this review AFTER I see how this turns out. If they think they are going to buff and sand all of the protective gel coat off, they are sadly mistaken! If you want someone to promise you the world and make you feel like they have your best interests as a paying customer being their priority, only to find out the opposite, this is the place for you! As long as you don't EVER need them after the sale, you will have a great experience. Otherwise, you will see what bad customer service at its best looks like! Hopefully they do what they are supposed to, and should, so I can change this review. I don't see that happening. My advice to you at this time is to buy anywhere BUT HERE!! More

Awesome The sales experience I have at Lumberton Ford each time I purchase a new vehicle exceeds any dealership I have ever been. Honesty and courtesy is alw The sales experience I have at Lumberton Ford each time I purchase a new vehicle exceeds any dealership I have ever been. Honesty and courtesy is always awesome. More

Great experience at Lumberton Ford Lincoln!!! My husband and I had a had a great experience buying our first new car together at Lumberton Ford Lincoln. We bought a new 2015 Ford Edge. The staff w My husband and I had a had a great experience buying our first new car together at Lumberton Ford Lincoln. We bought a new 2015 Ford Edge. The staff was very friendly and patient while we decided what car to buy. Gerald and Jennie were great sales associates. We will definitely be going back to purchase our next vehicle there as well! We will be recommending Lumberton Ford Lincoln to our friends and family! We could not have asked for a better place to buy our new car! More

It was a great experience! They were very helpful and friendly at Lumberton Ford. We would definitely buy from there again! I would recommend this place to anyone wanting a new They were very helpful and friendly at Lumberton Ford. We would definitely buy from there again! I would recommend this place to anyone wanting a new car! More

Great Experience Lumberton Ford worked hard to earn my business. They made me a deal I could not walk away from. Great salesmanship on Jennie's part. Thank you! Lumberton Ford worked hard to earn my business. They made me a deal I could not walk away from. Great salesmanship on Jennie's part. Thank you! More

Best experience ever buying a car Lumberton Ford is the best dealership around!! We worked with many and this one is the best by far. They were excellent to work with and made everythi Lumberton Ford is the best dealership around!! We worked with many and this one is the best by far. They were excellent to work with and made everything as easy as possible. Dale was awesome. He is very knowledgeable and it is evident that he cares about his customers and is excellent at what he does. He answered all of our questions and made our car buying experience the best we've ever had. The customer service at this dealership is top notch and we will recommend them to everyone we know! More

Excellent Review!!!!!!!!!!!!!!!!!! My husband and I purchased a 2016 Ford Escape from Lumberton Ford Lincoln a few days ago. this is our second car that we have purchased from them.Our My husband and I purchased a 2016 Ford Escape from Lumberton Ford Lincoln a few days ago. this is our second car that we have purchased from them.Our first experience with them was as great as our last purchase.The care and service that we got was worth going back to.I would like to thank Matt Dinner for being a great salesman, the finance team for all they done also.So to all of the staff at Lumberton Ford you truly do a GREAT JOB.THANK YOU THANK YOU for everthing. More

Perfect Best car buying experience ever. Honest, friendly and efficient. We knew what we wanted and contacted several dealers. They could not even call us bac Best car buying experience ever. Honest, friendly and efficient. We knew what we wanted and contacted several dealers. They could not even call us back, but Lumberton Ford stayed right with us and we drove 2 hours to buy the car from them. This kind of service is not typical....sadly. More

Lumberton Ford Excellence! I recently purchased my first vehicle (2016 Ford Escape) from Lumberton Ford. I am ecstatic with the service and care the Ford staff provided in makin I recently purchased my first vehicle (2016 Ford Escape) from Lumberton Ford. I am ecstatic with the service and care the Ford staff provided in making this a wonderful experience for me. I would like to thank Mr. Hank Chavis, Mr. Hubert Waddell, and the financing team for their efforts in ensuring I was able to obtain my "dream" SUV. I am loving my little Escape! More

Unfathomably excellent Lumberton Ford Lincoln is a dealership that is truly all about serving the people. They will do everything in their power to ensure that your buying e Lumberton Ford Lincoln is a dealership that is truly all about serving the people. They will do everything in their power to ensure that your buying experience is second to none. Dont hesitate to expect the lowest possible price for your vehicle, because that is exactly what you get. They will ensure that you are totally satisfied with your purchasing experience and throughout your car ownership years. Down to earth, trustworthy and truly motivated staff all around. My entire family have purchased vehicles from this dealership. They're just thstgood! More