Crest Volvo Cars - Service Center

My Service Advisor, Lyn has always been great, but I am having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanatin having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanating from underneath the car - this is clearly a loose shielding or exhaust hanger that causes a rattle when going over bumps. The tech attributed this to the broken bushings on the driver side upper and lower control arms. Photos verified that they were deteriorated, but not horrible. I did have them replaced and a few other things addressed - all for about $4500.00 out of pocket. When I picked up my car and drove it off, the same noise was there. I took it back not once, but twice and the the issue persisted. I had to leave for a flight and was unable to stay and get it resolved. Now I am questioning if the $4500 I spent was even necessary or if I was just a chump who got extorted. I've built a long relationship with Crest's Service department over the years and would have continued to have my car serviced there until the wheels fell off, but this experience has definitely tarnished my opinion and may have lost them a life-long customer. More

Everything was great except when I got home I realized they charge more for an oil change than what is advertised when you do the online scheduler. 184.95 is the online price but I realized I was charged they charge more for an oil change than what is advertised when you do the online scheduler. 184.95 is the online price but I realized I was charged well over 200 for the service. I did not realize until I got home and checked my paperwork about my scheduled visit. I have emailed the service department about this but have not heard back. Seems like a bait and switch. Otherwise my experience was good. My service agent was great. Wait was not too long. People were friendly. The only thing that leaves a bitter taste is the difference in advertised amount and when you pay amount. It is significantly higher. More

As always Lyn was great to work with. The service department did a good job with the service. The service department did a good job with the service. More

Always happy with the service from Crest Volvo. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. More