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Crest INFINITI - Service Center
Frisco, TX
139 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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139 Reviews of Crest INFINITI - Service Center
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April 03, 2023
Crest Infiiniti is a great dealership. It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! It treats its customers fairly and professionally. Whenever I need to buy another new car, This definitely would be my first consideration! More
by shiawsu
Employees Worked With
Troy Dunn
March 24, 2023
I my experience the service department dropped the ball. They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a re They should have had all the information about the part I requested well before my arrival so that they were prepared to complete the service in a reasonable amount of time. More
by Ajejchrista
Employees Worked With
Robert Simmonds
March 16, 2023
Crest Infiniti is a great dealership both for Sales and Service . The staff is very accommodative and diligent. My service advisor , Troy , commands a wealth of experience and Dustin at the check out des Service . The staff is very accommodative and diligent. My service advisor , Troy , commands a wealth of experience and Dustin at the check out desk is very respectful and makes you comfortable. They are committed to meet any imminent challenges ! I will recommend this dealership's sales and service departments to anyone . More
by ryankson
Employees Worked With
Troy Dunn ; Dustin
December 22, 2022
Crest service was an exceptional experience because of Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will al Blake my service advisor . He is very knowledgeable and professional. He also was very detailed and straight talking which I appreciated. I will always take my Infiniti qx50 to Crest for all service work. More
by Ron Murphy
Employees Worked With
Blake in service
December 01, 2022
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening O On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been in and out of their service department because after taking possession of our vehicle, each time we would try to open or close the top, it would get stuck midway. This happened the first day we picked it up and multiple times after, and then again after they stated issue was resolved again. Same Issue, Same Concern that we originally brought the vehicle in for - nothing ever changed. After multiple emails back and forth, asking for the service department to please look at our car again and fix what we brought it in for and PAID for...we were told on November 9, 2022 by the customer experience representative "We completed the work of the initial concern, therefore a refund will not be issued". TODAY, November 30, 2022 - after paying in full $3,701.87, our car is still having the same issues as it was the day we brought it in for the original concern....which is our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. And now, no-one is returning our calls or responding to our emails. This is NOT OK and evidently the same thing that other customers have also experienced with this business. We truly waited and gave this dealership plenty of time to do the right thing. Quite frankly, we just want our car fixed or a refund, so we can take it elsewhere. Now, we just want to warn others of the deceptive practices of Crest Infiniti. More
by Jason
Employees Worked With
Randy Nabors , Carla Thompson
November 07, 2022
Crest Infinity always takes great care of our Vehicles! after 15 years and 3 Infinity's... we will always shop at Crest! after 15 years and 3 Infinity's... we will always shop at Crest! More
by nanci
Employees Worked With
November 02, 2022
Home of the best salespeople and best service rep (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. (Blake). For as long as I’ve owned a vehicle, I don’t ever recall having a service person as nice as Blake. Everyone needs a Blake in their lives. More
by Majestic Impression
Employees Worked With
Blake
