Crest INFINITI

Crest Infiniti always treat my right every time I go to get my car service.!!!! get my car service.!!!! More

Troy from service is an outstanding employee. Very thorough and attentive! Very pleasant experience. I’m bringing my car back for service again. Very thorough and attentive! Very pleasant experience. I’m bringing my car back for service again. More

Troy Dunn is very knowledgeable and always professional. He always ensures quality service is provided; he clearly explains the work needed for the vehicle to avert future major repairs. Attention to detail He always ensures quality service is provided; he clearly explains the work needed for the vehicle to avert future major repairs. Attention to details is his priority. In addition, Richie Naciri in Sales is very provided salient information after I expressed my interest in getting the new 2026 QX 80. An efficient sales rep. More

I had a great experience at Crest. I drove from Texarkana to Frisco, and David Whyte made the whole process smooth and easy from start to finish. He was professional, friendly, and mad I drove from Texarkana to Frisco, and David Whyte made the whole process smooth and easy from start to finish. He was professional, friendly, and made sure everything was ready to go when I got there. The truck was exactly as described and the entire deal went just like he said it would, which I really appreciated after making the long drive. Kayla in finance was awesome too. She got my rate .35% lower than my local credit union and had all the paperwork ready, so I was in and out in no time. I couldn’t have asked for a better experience. If you’re thinking about buying from Crest, ask for David Whyte he’ll take great care of you. More

Both the dealership and my salesman were very professional. Everyone made this purchase very easy for me. I look forward to working with this dealership in the future. professional. Everyone made this purchase very easy for me. I look forward to working with this dealership in the future. More

Buying my car from Crest Infiniti was a great experience from start to finish. David Whyte made the process easy, transparent, and enjoyable. He was very knowledgeable. Everyone was professional, courteous, from start to finish. David Whyte made the process easy, transparent, and enjoyable. He was very knowledgeable. Everyone was professional, courteous, and I never felt pressured. I highly recommend shopping with Crest Infiniti. More

Wonderful all the way around! Everyone was friendly and polite and everything went very smoothly! Everyone was friendly and polite and everything went very smoothly! More

Great experience and customer service. Troy is always very helpful! I highly recommend this dealership! Troy is always very helpful! I highly recommend this dealership! More

This has been my known location to come to for service and repairs. However this will be changing because I had a bad experience. I came in for a routine oil change, I asked for my power steering fluid to and repairs. However this will be changing because I had a bad experience. I came in for a routine oil change, I asked for my power steering fluid to be topped off and was told it was all electric until someone popped my hood and realized, my car does have a reservoir for steering fluid. I was told it was too dark and I needed a flush. I was okay I added that services well to my visit. Upon getting my car back in a timely manner I now had a check engine light come on. My car is a 2015, but I had it for almost 8 years and maintained my car well, I have NEVER had and engine light come on, especially after an oil change. My advisor Troy hooked my car up to the sensor to read the code and it said system running too lean. I was told it may not be hooked up correctly or dirt maybe on a wire, they would take the car back fix the light and reconnect and clean the wire. As my car went back for service AGAIN I began to look up the error code. It seems as if my oil change could have been rushed and was not properly connected now or air maybe getting in my intake system somewhere. I was told from crest my filter had dirt and sucked in the dirt from the filter and that blocked air, then I was told my housing box that contained my air filter clasp broke. No one told me this during my service, I was given my car back with a check engine light on as if this was no problem or as if I came in this way. Nothing was offered as if this was my fault. So I inquired about pricing and was told it was pretty pricey. Then I was quoted $880 for a housing box, then I was told I had 2 boxes. So I asked did I require 2 boxes. They told me yes, I needed 2 boxes. I said if it was a bad clamp and was not able to close how is it now, all of a sudden, that both boxes are broken that had never been broken before? At that time I never this with crest Infiniti fault, this was not by coincidence that 2 box are suddenly broke after a oil change and multi point inspection, maybe there was a mistake made and the did not accept fault.i was told my parts alone would be over $1600 plus labor, when i simply came in for a routine oil change. My boxes was simply zip tied together and I was told that should hold my vehicle temporarily?!?!! I said I do not believe this……. I will NEVER have service done at this location again. I will be notifying all of my friends, family and colleagues of this issue. More

Quick, polite service. always thorough and helpful when diagnosing issues and scheduling periodic maintenance. highly recommend. always thorough and helpful when diagnosing issues and scheduling periodic maintenance. highly recommend. More