Crest Honda

Former Long Time Customer My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been hor My wife & I have purchased several Hondas from Crest Honda in the past, and always had a great experience. However, our most recent visit has been horrible enough to never go back. We went to Crest in search of a CR-V. They didn't have the color in stock that we wanted, but said that they're sister dealership in Chattanooga had one. They could have it by the next day. They required a $500 deposit, that the salesperson ensured me would be refundable if we decided to not do the deal (and believe me... I asked him several times to be sure). The next day came and went, and we heard nothing from them. When we contacted them to inquire on whether they had received our CR-V, they informed us that they were still "searching" for the vehicle they had previously told us they could have shipped immediately. We decided to go to another dealership & buy the vehicle there, but Crest Honda has so far refused to return our $500 refundable deposit that we made on a specific car that they could not get. We have been waiting for the return of the deposit for over a month. We finally filed a dispute with the credit card company. Our most recent experience may have been unique. And again.. we've had good experiences with them in the past. Crest quickly went from being our first choice to our last. I don't think I could ever see myself trusting them or giving them any business in the future. More

Incompetent Service Dept. They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on i They said they would order part that was under warranty. They forgot to order it, but said they would get from another dealership. They said come on in Saturday and we will fix it. We drive 60 miles to get there and they say they can't find it. So we have to drive 60 miles back home without the car being fixed. Should have called us when they knew they didn't have part. Get your Honda fixed somewhere else More

The Only Place to Buy a Car! We have purchased two new Honda vehicles from Crest over the course of the past 3 years and in both instances I worked with Nate. We drive almost 150 We have purchased two new Honda vehicles from Crest over the course of the past 3 years and in both instances I worked with Nate. We drive almost 150 miles to deal with them and it would be worth a trip twice that for the level of customer service and the competitive pricing. They are fair on their prices and generous with their trade-in allowances. There was no high-pressure tactics and the finance mangers present you with options without being over-bearing or pushy about it. Great dealership! More

Nate is the man! Nate Allen was awesome. Within ten minutes of he and I talking on the phone, he had gone out to the lot, found a vehicle, shot a personalized video of Nate Allen was awesome. Within ten minutes of he and I talking on the phone, he had gone out to the lot, found a vehicle, shot a personalized video of a walk around and sent it to me. Highly recommend that you talk to this guy. As a vet himself, he related well with me. Come on down and see Nate! More

Quick and easy Nate the Singing Salesman is the coolest dude I know. He knows the details of the cars and could answer anything. Has helped me and my family buy the Nate the Singing Salesman is the coolest dude I know. He knows the details of the cars and could answer anything. Has helped me and my family buy the right vehicles every time we came to Crest Honda on Rosa Parks blvd More

Something changed I have bought two cars from Crest and have exclusively had them serviced there. Until the last three months I was very satisfied. I called to schedule I have bought two cars from Crest and have exclusively had them serviced there. Until the last three months I was very satisfied. I called to schedule an appointment for the airbag recall. I asked how long it would take and due to the time requested a loaner. I asked if I needed an appointment for a loaner and could not understand the answer. The rep got frustrated and put me on hold. A man came on the phone and again I had trouble understanding his answer to my question. He told me he had answered my question and had taken care of my problem. He was getting angry at what seemed to be my failure to understand him. I asked him about this and he got angrier. I asked to speak to the manager. He said he was the manager. I asked to speak to his boss. He told me he was the boss. I did take the car in and the service rep was fine. I got an email from the General Manager, Robert Holly about service and responded to him with my concerns. Never heard back. Being a creature of habit I took my wife's car in for an oil change. Called and was told no appointment needed. The service rep who greeted me was training a new rep and seemed more interested in his needs than mine. After an hour and 1/2 I located him and asked him the status. He said the were busy and it would be awhile. I asked why he hadn't told me this before. No response. The finally finished and did comp the oil change. I won't be back. More

Helpful to the wee hours Nate, Corey, Kevin, Terry... all super helpful in getting me a certified 2014 Honda Accord Sport. I was tight on time (infant at home, limited time t Nate, Corey, Kevin, Terry... all super helpful in getting me a certified 2014 Honda Accord Sport. I was tight on time (infant at home, limited time to shop), and they were willing to stay after hours to help me get through all the paperwork and such. No eye rolling or heavy sighs when I (because I'm picky) decided at the last minute to change my choice of vehicle (better deal!!). And while Nate Allen likes to be known as the Singing Salesman, I never got a tune. BUT! He did let me play his mandolin while I waited. More

Great Experience! I had a great experience at Crest Honda! Nate D. Allen the "Singing Salesman" was so helpful and kind! He really went out of his way to make sure that I had a great experience at Crest Honda! Nate D. Allen the "Singing Salesman" was so helpful and kind! He really went out of his way to make sure that I would get the car that I wanted without having any problems. Recommend him to everyone! More

Great service and experience! I had a great experience at Crest Honda! I was determined to buy a car that day and they let me test drive a bunch until we found the perfect fit. Nat I had a great experience at Crest Honda! I was determined to buy a car that day and they let me test drive a bunch until we found the perfect fit. Nate D. Allen the "Singing Salesman" was so helpful and kind! The car I purchased is great and I would highly recommend buying a car from Crest Honda. More