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Crabtree Nissan

Middlebury, CT

4.0
125 Reviews

2191 Straits Turnpike

Middlebury, CT

06762

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125 Reviews of Crabtree Nissan

May 13, 2012

I have the a okay rating because my experience was bad.I found there inventory lacking in the under 10K range. Had a problem with my salesman. My issue had been rectified to my satisfaction. More

by hatecountyline
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus
May 29, 2012 -

Crabtree Nissan responded

County Line Mitsubishi - Suzuki has processed a refund request for Mr. Joseph C. Crudup and strongly refutes his slanderous review. As a company with over 40 years experience in the community, we take immense pride in handling every customer properly and we are especially proud of the respect we show our customers like Mr. Crudup that participate in our credit rehabilitation program. County Line provided several different options to Mr. Crudup and each had varying restrictions based only on his ability to borrow and not on County Line's refusal to help. County Line acts only as a conduit to lenders and finance rates and bank fees are based on customer's credit ratings and not an arbitrary decision by the dealership. County Line would never want any consumer to purchase a vehicle they are not pleased with or at a price with which they are not satisfied. We contend that Mr. Crudup's statements are out of frustration from his limited borrowing power due to his delinquent credit history and that he has tried to make our dealership that thrives philanthropically and at the highest levels of customer satisfaction a convenient and undeserving scapegoat. We stand willing to assist Mr. Crudup at any time, but expect the same level of respect we have offered him. Mr. Crudup's deposit was refunded and handled with swift efficiency despite his threats of blackmail and continued slander. Despite the fact that we did no wrong to Mr. Crudup, and his word that he would remove all the slanderous reviews he wrote of us online, he has not lived up to his end of the bargain. We wish him luck in the future securing any sort of financing.

April 05, 2012

Joe Mirow was our salesman and he was great. He wasn't like every other salesman that we dealt with. He expressed a true interest in what we were looking for and took the time to listen what we needed. H More

by daviddenis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Mirow, Joe Mirow
February 27, 2012

Simply the service was outstanding. I felt no sales pressure and all the questions were answered with courtesy and professional demeanor. The sales person spend a significant amount of time to explain More

by jrtorrent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erol Ferhad, Erol Ferhad
February 22, 2012

I went to County Line today for my newly purchased Nissan Murano's first scheduled service. I was totally impressed by their service department. I had expected to pull in and have the normal experience whe More

by jrapril327
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Olivia Nelmes, Olivia Nelmes
February 06, 2012

I went to this dealer not expecting to actually complete a sale. I purchased a new 2002 Altima from them ten years ago. They were not my first choice to start shopping because they weren't close to my hou More

by rswenton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Burdette, Matt Burdette
February 04, 2012

I visited the dealership to test drive and purchase a manual transmission vehicle, yet the dealership had none in stock. I was simply told they would call me if they received one in stock, and that was More

by tigerpetfish
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Digrazia, Sal Digarzia
May 30, 2012 -

Crabtree Nissan responded

Mr. Tiger Pet Fish, We are disappointed to see you were so unsatisfied with your visit to County Line. Unfortunately it is impossible to have the exact trim, specifications and model for every customers needs, although County Line exceeds the needs of the great majority of our customers. The vehicle you were looking for, a standard transmission pick up truck, is not a vehicle widely produced by Nissan and it just so happened we did not have one that day. I currently have two. We are so excited to hear that you purchased a new Nissan elsewhere and welcome you to the family. Since we know you are a person of intelligence, we are so surprised to see your derogatory review of the dealership based on your visit. Since I personally dealt with you during your time with us, and explained that we would be happy to accommodate the location of any vehicle you desired for your purchase. It also saddens me to see that you would plug another dealership on our review page. There's not much honor in that. Wishing you the best of luck in the future. Quinn Bannon, sales manager,(203) 758 8221.

January 30, 2012

worked very hard to find me just the right vehicle. all were pleasant and willing to work with me. excellent service. took me out in several vechiles to help me in my decision for suv,car or pick up. sale More

by mbre51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kenny noori, Kenny Noori
January 27, 2012

I was in County Line Nissan the other day to see about a new Altima, and was approached by the kindest gentleman by the name of Quinn James. I actually only came in to look for a car for my daughter who wou More

by jjames973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn James, Quinn James
January 23, 2012

We had a great experience at County Line Nissan! The whole process from beginning to end was very pleasant. Everyone I spoke with was helpful and knowledgeable. I did not feel pressured at any time and More

by mbratcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn Bannon , Quinn Bannon
January 20, 2012

Like everyone else, I was apprehensive at first when choosing a new car. So many options, and then you have to deal with the salespeople...it can all be a little overwhelming. But thank goodness I cam More

by NicholasC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn Bannon, Quinn Bannon
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