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Crabtree Nissan

Middlebury, CT

4.6
123 Reviews

2191 Straits Turnpike

Middlebury, CT

06762

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123 Reviews of Crabtree Nissan

November 10, 2011

Brought my Maxima in for noise in the rear end and clunking noise in left front tire. Dealer said they couldn't hear anything, did not fix. Continued to have the problem and brought it back. They r More

by baddealer9999
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill in Service
Dec 09, 2011 -

Crabtree Nissan responded

We have reached out to this customer, and hopefully the resulting service led him to change his mind about County Line. We hope that they will come back and see us again soon!

October 28, 2011

County Line auto Sold me a car with so many safty issues its hard to believe. Im a dissabled veteran with a child. My wife was driving the car and had to take it to a mechanic because of a severe wolbling More

by Jpgirard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill Dolan
Nov 14, 2011 -

Crabtree Nissan responded

County Line has a 40 year history of strong customer satisfaction and 100% compliance with Connecticut State mandated used vehicle warranty laws. In the case of the 2002 Ford Explorer purchased by Ms. Girard, County Line operated both within the guidelines of those laws and with the best intentions in mind. The delay in delivery of the vehicle to Ms. Girard was due to the completion of mechanical reconditioning work (unrelated to her claims) on the vehicle and parts availability. As the Explorer is a 2002 and therefore nine years old, the vehicle was sold to the customer “AS IS” and with no warranty coverage. This disclosure was made in writing and attested to by the customer on multiple documents. County Line is always willing to listen to all concerns that a customer may have and then do our very best to assist when possible. Unfortunately, Ms. Girard did not give County Line that opportunity. Instead, she took the vehicle to a separate repair facility and was sold over $1500 worth of work that County Line can not verify or be held responsible for. Unfortunately and because Ms. Girard did not consult County Line prior to making these repairs and because the truck was sold “AS IS”, we strongly dispute Ms. Girard’s accusations and believe her comments are based on her regrets for approving the service work at another facility. County Line acted in full compliance of Connecticut’s used car warranty laws and regrets Ms. Girard’s dissatisfaction.

October 11, 2011

I was very happy with the Response of this Dealership in respects to the problems that I was having with a new car that I bought in 2009. From day one there was severe problems with the car. But after 3 1/2 More

by Pamela Jalbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan ? & Patrick, Patrick Baylis
October 04, 2011

After a tiresome search for the right dealership (and deal) I came across Quinn Bannon and County Line Nissan Dealership. From start to finish I was taken care of. Not only were my questions answered h More

by neonile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn Bannon
October 04, 2011

I used County Line for the last ten years. The staff is seriously the nicest crew. The first car I bought they didn’t have in stock, they found me the car at another dealership that day and I drove away i More

by Jdanbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn Bannon
October 01, 2011

Recently I purchased a car at County Line Nissan and my Recently I purchased a car at County Line Nissan and my overall experience was fantastic. I went to County Line to try to trade in my old Subaru an More

by DonnaRose909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin, Sam
September 24, 2011

I went to County Line again a few months ago and found the experience to be great. I go there for service regularly, but I just picked up a brand new 2012 Nissan Altima. I really love my new car! When I w More

by bbeni001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Quinn Bannon
September 20, 2011

THE WORST CAR BUYING EXPERIENCE EVER! I purchased a Pathfinder from this dealership in 09; it took six visits and a case with consumer protection to fix a recall issue. The service center recommends s More

by kingstonja
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service center/finance dept
August 16, 2011

I went to the dealership to look at Rogue. Ithought that salemen were waiting for their next "victim" and would pounce as soon as you got out of your car. I got out, and looked at 3 different cars right o More

by whpabr01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hector
June 30, 2011

My overall experience at County Line Nissan was exceptional...I was treated very well by their entire staff...they were friendly...courteous...knowledgeable and professional in helping me choose my More

by rsf701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Kevin & Bill