Covert Ford of Austin

Everyone in the lobby had appointments from 7 am and we’re still waiting for their vehicles at the 4:00 pm mark: I drove six hours for an ooen house showing bevause your staff wouldn’t be honest and kep we’re still waiting for their vehicles at the 4:00 pm mark: I drove six hours for an ooen house showing bevause your staff wouldn’t be honest and kept saying “10-15 minutes” every half our to everyone. Manager said Saturday was half staff and was to blame for the delay, which is irrelevant/ tell people a realistic time line so we can live our lives. I missed my house and won’t be a candidate now. No reason an oil change should take 5 hours, could have went to Walmart and been out in 30 minutes. Do better. More

I just retired from the automotive industry. My specialty was training service managers and service advisors on how to create an outstanding customer experience from service reeption to delivery My specialty was training service managers and service advisors on how to create an outstanding customer experience from service reeption to delivery. This store needs help. Observations… -Advisor was nice enough but was rushed. -No MPI at checkin -No offer of how best to contact me. (Phone, text, email) -Cursory attempt at listening to my issues. I did plenty of research regarding the issue I was having and basically knew what the fix was. (Software update) -Status updates were adequate after I called in first to check on status. -Problem was not completely resolved-one was, one wasn’t. (In fairness, the software update server at Ford Motor was down…not the dealer’s fault) -I was informed that the software update that would fix my problem would be billed for 3 hours at $220.00 per hour once the system came back up. Never going to happen. (Technician plugs into it and goes away while it loads…checks on update occasionally.) -$220.00 initial diagnostic fee charged for a known SSM issue so I paid $238.00 for a state inspection.(Emissions diagnostic machine wouldn’t communicate with OBD on F150.) -I paid at cashier in store and promptly received two more emails requesting I pay online…with two different amounts. When I called and left VM to clear this up I never heard back. It’s obvious that this store has more business than they need. It won’t always be that way and people have long memories. Hello independent service businesses! This store is leaving money on the table and I won’t return. More

Always great staff and service. They communicate every step of the way . Always a pleasure They communicate every step of the way . Always a pleasure More

Everything about this service was amazing! My experience with Patrick my advisor awesome. He communicated with me every step of the way and made me feel confident in the service and informed m My experience with Patrick my advisor awesome. He communicated with me every step of the way and made me feel confident in the service and informed me about my vehicles health and recommended services in a manner that was informative and showed true care and concern. I also came in contact with Mr. Derek Newman the drive management. He greeted me and got my services on track. Very very pleased and I would recommend covert ford to anyone I know needing services. More

Had an excellent experience! Patrick my advisor communicated with me every step of the way. I was informed on the health check on my car in a way that was informative. I also was Patrick my advisor communicated with me every step of the way. I was informed on the health check on my car in a way that was informative. I also was greeted by Mr. Derek Newman a drive manager who helped jumpstart my visit there and set the tone for what I could expect which was great customer service. I really feel valued as a customer here and recommend covert ford to all my friends!! More

Did a great job with our service needs and took care of two recall issues. two recall issues. More

Great customer service and having mobile service is excellent since I have mobility issues. Thank you again for wonderful service! excellent since I have mobility issues. Thank you again for wonderful service! More

great experience and I will be buying my next vehicle form the coverts. Always a good easy tranaction. form the coverts. Always a good easy tranaction. More

I love cover Ford of Austin because they are quick, friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. More

Team needs improvement in offering excellence in customer service. IZachary Lyons) Call me if you need further details service. IZachary Lyons) Call me if you need further details More