Covert Ford of Austin

I have been dealing with Covert for close to 20 years and the service has always been excellent! the service has always been excellent! More

Good service, fast time, courteous employees, minimal wait time span, easy to pay, easy to make an appointment wait time span, easy to pay, easy to make an appointment More

Service was slow, it took a lengthy amount of time to get my car back. The quality of the work done by the technicians was good. my car back. The quality of the work done by the technicians was good. More

(New Car) The process was rushed the vehicle was not cleaned to standard and had to go back to be cleaned again. There were dents and scratches on the hood. scratch on the inside driver door, charging p cleaned to standard and had to go back to be cleaned again. There were dents and scratches on the hood. scratch on the inside driver door, charging pad not working, brake padel and A/C making a wired noise. ordered accessories received no updates. I had to make several calls just to have someone call me back. Here's hoping it all gets sorted. More

Zach Fulkerson was courteous, respectful, listened to our concerns and responsive to our service inquiries. concerns and responsive to our service inquiries. More

I went to a different dealership at first, I wasn’t happy with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I s with the customer service. I then paid contact with Jaime Reyes he was able to answer my questions he didn’t put me in contact with Carlos Lopez. I sent him a picture showing him what I wanted he got the vehicle I wanted!! He was kind he listened to my concerns. This was the best car experience I’ve ever had finance was amazing. I will definitely keep Carlos and Jaime as my car salesman! Even the finance person was amazing! Thank you for making this purchase a possibility! More

Excellent customer service! This was my first experience with this service dept. and everyone was friendly and competent. This was my first experience with this service dept. and everyone was friendly and competent. More

I had a great experience with the Covert employees I enter acted with. Sam and Leon were both very prompt and professional. I was very impressed with how quickly we arrived to a price for the vehicle enter acted with. Sam and Leon were both very prompt and professional. I was very impressed with how quickly we arrived to a price for the vehicle and their willingness to negotiate. More

The experience was great. Everyone was polite, helpful, and knowledgeable. We were able to get the car we wanted because they have a great inventory. Everyone was polite, helpful, and knowledgeable. We were able to get the car we wanted because they have a great inventory. More

Disorganized in the waiting room. When I pulled up to the service center, no one helped me immediately. Jenner finally did but didn’t do what I asked. I wanted an oil change and a tir When I pulled up to the service center, no one helped me immediately. Jenner finally did but didn’t do what I asked. I wanted an oil change and a tire rotation. The tire rotation wasn’t done. He didn’t trust that the oil and oil filter I brought were correct which is ridiculous. On top of that, an oil change took FOUR HOURS. That’s absolutely asinine, especially considering I scheduled an appointment for my service. Will not be going back. More