Covert Ford of Austin

Not good at servicing Black Label vehicle and using reward points. Charged for gas and toll charges when should not have. Communication between technicians/managers and owner is terrible. Invoice detai reward points. Charged for gas and toll charges when should not have. Communication between technicians/managers and owner is terrible. Invoice details are lacking and charges are made on your credit card without notice. They rarely answer their phones and call you back when you leave a message. Unfortunately, there aren’t other choices in austin area to get service for a Lincoln. More

Kenny Covert and his team were amazing to deal with. It was a first class experience especially considering I am not in Austin. It was a first class experience especially considering I am not in Austin. More

Fast and easy to deal with. Got a great deal on the new car and on my trade. Got a great deal on the new car and on my trade. More

Juan was great but the ability to get an update, talk to anyone other than an answering machine or get a call back was frustrating. anyone other than an answering machine or get a call back was frustrating. More

Three scheduled appointment visits to get the recall taken care of and work is still not complete. Big waste of my time and just a little bit of advanced communication could’ve avoided these three unpro taken care of and work is still not complete. Big waste of my time and just a little bit of advanced communication could’ve avoided these three unproductive visits. Instead, many lies were used to cover up poor communication with no accountability or apology. More

The main reason I brought my F150 in for was not fixed or addressed. I realized this when I was driving home. addressed. I realized this when I was driving home. More

Ford has lots of quality issue. Ehen something is wrong, you get Superficial service; Nothing ever gets fixed. This is my 2nd Ford truck, and last. Ehen something is wrong, you get Superficial service; Nothing ever gets fixed. This is my 2nd Ford truck, and last. More

Mike Dixon attention to detail is the best of the best! ! His assistance with this decision was helpful. We appreciate his professionalism!!!! He is a phenomenal salesman!!! ! His assistance with this decision was helpful. We appreciate his professionalism!!!! He is a phenomenal salesman!!! More

It was Professional He was quite Fast and Efficient He informed me he will be earlier. I really appreciated. He was Polite and engaged. informed me he will be earlier. I really appreciated. He was Polite and engaged. More

Zach was very friendly and professional in conducting his work activity. Thank you Zach for a job well done. work activity. Thank you Zach for a job well done. More