Covert Ford of Austin

Had an excellent experience! Patrick my advisor communicated with me every step of the way. I was informed on the health check on my car in a way that was informative. I also was Patrick my advisor communicated with me every step of the way. I was informed on the health check on my car in a way that was informative. I also was greeted by Mr. Derek Newman a drive manager who helped jumpstart my visit there and set the tone for what I could expect which was great customer service. I really feel valued as a customer here and recommend covert ford to all my friends!! More

Did a great job with our service needs and took care of two recall issues. two recall issues. More

Great customer service and having mobile service is excellent since I have mobility issues. Thank you again for wonderful service! excellent since I have mobility issues. Thank you again for wonderful service! More

great experience and I will be buying my next vehicle form the coverts. Always a good easy tranaction. form the coverts. Always a good easy tranaction. More

I love cover Ford of Austin because they are quick, friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. friendly, and efficient. My vehicle was left clean when they were finished, and at pick up they answered all of my questions about my service. More

Team needs improvement in offering excellence in customer service. IZachary Lyons) Call me if you need further details service. IZachary Lyons) Call me if you need further details More

Not good at servicing Black Label vehicle and using reward points. Charged for gas and toll charges when should not have. Communication between technicians/managers and owner is terrible. Invoice detai reward points. Charged for gas and toll charges when should not have. Communication between technicians/managers and owner is terrible. Invoice details are lacking and charges are made on your credit card without notice. They rarely answer their phones and call you back when you leave a message. Unfortunately, there aren’t other choices in austin area to get service for a Lincoln. More

Kenny Covert and his team were amazing to deal with. It was a first class experience especially considering I am not in Austin. It was a first class experience especially considering I am not in Austin. More

Fast and easy to deal with. Got a great deal on the new car and on my trade. Got a great deal on the new car and on my trade. More

Juan was great but the ability to get an update, talk to anyone other than an answering machine or get a call back was frustrating. anyone other than an answering machine or get a call back was frustrating. More