Covert Ford of Austin

Ali was very hard working and pleasant to work with as we journeyed together to select my new vehicle. journeyed together to select my new vehicle. More

Great reception and communication from the time of arrival. John, the Service manager was great and the checkout process was painless. arrival. John, the Service manager was great and the checkout process was painless. More

We bought a truck, and less than a week later, the gas tank was having issues. We were told it’d take two days, however, it’s been a week and we still haven’t received the truck back. Additionally, our Sa tank was having issues. We were told it’d take two days, however, it’s been a week and we still haven’t received the truck back. Additionally, our Sales rep has told us he’ll keep us updated, but he hasn’t contacted us- we’ve been the ones reaching out. Our previous car we bought off this lot had its battery die a few weeks after purchasing and it ‘wasn’t covered under warranty’. If you buy from here, take the car to your own mechanic before buying; we learned the hard way. More

I feel that the service department was dishonest with their repair and when questioned about it, the service manager danced around the issue and then when I questioned his honesty, hung up on me. their repair and when questioned about it, the service manager danced around the issue and then when I questioned his honesty, hung up on me. More

This dealer was very fast and efficient! Great customer service. Polite workers, and management. Great company and location!! 10 out of 10 recommend! Great customer service. Polite workers, and management. Great company and location!! 10 out of 10 recommend! More

This is the first time that I had a positive experience at covert. The receptionist that checked me out was extremely helpful. I scheduled an appointment and the service agent couldn’t give me an estimate at covert. The receptionist that checked me out was extremely helpful. I scheduled an appointment and the service agent couldn’t give me an estimated length of time for the service but I decided to wait for my car and it was ready in less than an hour. More

Didn’t know that my appointment time was a suggestion vs the time they would actually be servicing my car. Not sure what the point of having an appointment was. Brought my computer to do work while I waited the time they would actually be servicing my car. Not sure what the point of having an appointment was. Brought my computer to do work while I waited and your guest wifi didn’t work at all. I pay extra per month in my car payment for the Covert Service Plan. Was shocked and surprised that an air filter wasn’t included in that service. Waited 2 hours and 15 min for the car to be completed. I was under some impression that paying for the Service Plan was more of a VIP service than it actually is. The gentleman who helped me was great and explained things well. It was more the parameters around not having a true appointment time that was a bummer. I would have preferred to be in and out quickly, thinking making an appointment did that for me, which wasn’t the case. More

Ali and Sam were both extremely helpful and allowed the sale to follow a normal and healthy process. sale to follow a normal and healthy process. More

Great Customer Service, good communication with Service Advisor and deal with Extended warranty folks . Thank you Jenner! Advisor and deal with Extended warranty folks . Thank you Jenner! More

All fine, thank you. Pick up and delivery was prompt and on time. Thanks Stan and Patrick. Pick up and delivery was prompt and on time. Thanks Stan and Patrick. More