Covert Ford of Austin

Three scheduled appointment visits to get the recall taken care of and work is still not complete. Big waste of my time and just a little bit of advanced communication could’ve avoided these three unpro taken care of and work is still not complete. Big waste of my time and just a little bit of advanced communication could’ve avoided these three unproductive visits. Instead, many lies were used to cover up poor communication with no accountability or apology. More

The main reason I brought my F150 in for was not fixed or addressed. I realized this when I was driving home. addressed. I realized this when I was driving home. More

Ford has lots of quality issue. Ehen something is wrong, you get Superficial service; Nothing ever gets fixed. This is my 2nd Ford truck, and last. Ehen something is wrong, you get Superficial service; Nothing ever gets fixed. This is my 2nd Ford truck, and last. More

Mike Dixon attention to detail is the best of the best! ! His assistance with this decision was helpful. We appreciate his professionalism!!!! He is a phenomenal salesman!!! ! His assistance with this decision was helpful. We appreciate his professionalism!!!! He is a phenomenal salesman!!! More

It was Professional He was quite Fast and Efficient He informed me he will be earlier. I really appreciated. He was Polite and engaged. informed me he will be earlier. I really appreciated. He was Polite and engaged. More

Zach was very friendly and professional in conducting his work activity. Thank you Zach for a job well done. work activity. Thank you Zach for a job well done. More

Ali was very hard working and pleasant to work with as we journeyed together to select my new vehicle. journeyed together to select my new vehicle. More

Great reception and communication from the time of arrival. John, the Service manager was great and the checkout process was painless. arrival. John, the Service manager was great and the checkout process was painless. More

We bought a truck, and less than a week later, the gas tank was having issues. We were told it’d take two days, however, it’s been a week and we still haven’t received the truck back. Additionally, our Sa tank was having issues. We were told it’d take two days, however, it’s been a week and we still haven’t received the truck back. Additionally, our Sales rep has told us he’ll keep us updated, but he hasn’t contacted us- we’ve been the ones reaching out. Our previous car we bought off this lot had its battery die a few weeks after purchasing and it ‘wasn’t covered under warranty’. If you buy from here, take the car to your own mechanic before buying; we learned the hard way. More

This dealer was very fast and efficient! Great customer service. Polite workers, and management. Great company and location!! 10 out of 10 recommend! Great customer service. Polite workers, and management. Great company and location!! 10 out of 10 recommend! More