Covert Ford of Austin

This is the first time that I had a positive experience at covert. The receptionist that checked me out was extremely helpful. I scheduled an appointment and the service agent couldn’t give me an estimate at covert. The receptionist that checked me out was extremely helpful. I scheduled an appointment and the service agent couldn’t give me an estimated length of time for the service but I decided to wait for my car and it was ready in less than an hour. More

Didn’t know that my appointment time was a suggestion vs the time they would actually be servicing my car. Not sure what the point of having an appointment was. Brought my computer to do work while I waited the time they would actually be servicing my car. Not sure what the point of having an appointment was. Brought my computer to do work while I waited and your guest wifi didn’t work at all. I pay extra per month in my car payment for the Covert Service Plan. Was shocked and surprised that an air filter wasn’t included in that service. Waited 2 hours and 15 min for the car to be completed. I was under some impression that paying for the Service Plan was more of a VIP service than it actually is. The gentleman who helped me was great and explained things well. It was more the parameters around not having a true appointment time that was a bummer. I would have preferred to be in and out quickly, thinking making an appointment did that for me, which wasn’t the case. More

Ali and Sam were both extremely helpful and allowed the sale to follow a normal and healthy process. sale to follow a normal and healthy process. More

Great Customer Service, good communication with Service Advisor and deal with Extended warranty folks . Thank you Jenner! Advisor and deal with Extended warranty folks . Thank you Jenner! More

All fine, thank you. Pick up and delivery was prompt and on time. Thanks Stan and Patrick. Pick up and delivery was prompt and on time. Thanks Stan and Patrick. More

I feel that the service department was dishonest with their repair and when questioned about it, the service manager danced around the issue and then when I questioned his honesty, hung up on me. their repair and when questioned about it, the service manager danced around the issue and then when I questioned his honesty, hung up on me. More

When I brought my 2020 F150 in for oil change, tire rotation, State inspection, and the DEF (deiseal exhaust fluid) light and check engine light were on. The rep said that the check engine light would rotation, State inspection, and the DEF (deiseal exhaust fluid) light and check engine light were on. The rep said that the check engine light would not have come on due to the vehicle being low on DEF. (According to Pass one this was not correct). I asked the person doing the oil change if there was anything else I needed to be aware of and should keep an eye on. The individual said that he had just started to work at Covert Ford and that he would ask the technician. The technician wasn't aware that my vehicles oil change, State inspection, tire rotation, and the DEF were all covered under a maintenance agreement that I purchased along with the new vehicle. Since my vehicle was approaching the end of the 36K mile warranty period I wanted to ensure that any problems were attended to. The vehicle was supposed to be inspected and all problems should have been gone over with me prior to Covert releasing the vehicle to me. This did not happen, as I left Covert and headed to my Bank near the dealership I noticed that the check engine light was still on. I returned to covert Austin to find out what was going on. I was told that it would be the following month before a Deiseal Technician would be available to check run diagnosis on My F150. The service adviser was able to access the Wi-Fi and the check engine light had gone out. I called the Covert dealership in Hutto and was told that they would be able to schedule my vehicle for diagnostics in 4 weeks (better than over a month at the Austin location). Even with the check engine light out and all gages indicating that there was no problems such as oil pressure, exhaust problems, temperature or otherwise, I still did not feel comfortable that there were no problems that need to be addressed. I contacted Sewell ford of Marble Falls and the service supervisor connected to the Wi-Fi on my vehicle and sure enough the check engine light appeared to be lit on his system, the check engine light was not on in the vehicle. I was set up for an appointment the following week to check out the electrical problems and check out the Exhaust problems. I watched the Technician check out the system, the technician used the same Wi-Fi system to check out the DEF problem that everyone else had at there disposal. After running a test on the DEF pump the technician cleared what he called a hard error that could have been causing the erroneous failure light. My vehicle sat for a couple of weeks due to an erroneous error message that it took a technician less than 30 min. to check out and clear. My vehicle would have sat at Covert Ford Austin for over a month or at Covert Ford Hutto for what I was told would be over 3 weeks due to an erroneous error message that could have and should have taken no more than an hour to evaluate and clear. I understand manpower problems and lack of facilities but I "Do not" understand why this should be a customer problem. More

Covert made my buying experience the best and easiest ever ,my salesman and finance manager did everything by phone didn’t waste any of my time ever ,my salesman and finance manager did everything by phone didn’t waste any of my time More

Very good customer service from salesperson and finance department, we are very happy with our purchase department, we are very happy with our purchase More

We bought a Ford Mustang and couldn't be happier with the experience. Eli, our sales person, never gave up on our searching for a new car. Even after we left the dealership to test drive another type of vehi experience. Eli, our sales person, never gave up on our searching for a new car. Even after we left the dealership to test drive another type of vehicle, Eli kept checking in, and eventually, got the sale! All of the rest of the staff were also courteous and attentive. We appreciate Covert Ford of Austin! More