Covert Ford of Austin

I had to make an appointment to make an appointment. I scheduled service online, there was no selection available for my repair need so I called the dealership after booking. I explained what repairs I I scheduled service online, there was no selection available for my repair need so I called the dealership after booking. I explained what repairs I needed and I was told to come in and the service dept would get me sorted out. I arrive on my scheduled day and was scolded by the service person for not correctly identifying my problem. I explained that I called in, he insisted that none of the numbers on my file were logged in as a call that day. Yes, really, they checked the record (and lied to me about it, I have my own record of the call guys but you were too focused on deferring accountability to even look at it). Then I was told that they would need to schedule another appointment because they were too busy for my repairs. That appointment was in 30 days, are you kidding me? Smash cut to a MONTH later and I come for my 2nd appointment. I'm told that they will need to order parts. I ask why they didn't do that a month ago since they repair requirements were already known. My answer was a shug of the shoulders and an "I dunno." Had to leave my car for two days. So, it took 60+ days to correct safety issues with my vehicle. Your service department is unprofessional, slow and woefully understaffed. It was explained to me that "every dealer" has this problem. Guess what, Toyota doesn't, neither do other brands, this is a Ford issue, and you're making it a problem for your customers instead of taking accountability. I have been a Ford owner since I was a kid but your build quality, service, and customer experience has become dismal. This is my last Ford product. More

Very disappointed in Covert this time. My car needed recall work and while I understand that is not the most profitable work for the company, it was necessary. Especially since my car door My car needed recall work and while I understand that is not the most profitable work for the company, it was necessary. Especially since my car door would not close! The car was at the dealer a week and I was without any transportation during that time since a loaner/rental is not provided for recall work. It was difficult to get updates on it, despite asking for detailed messages on my cell phone- I teach and cannot always answer my phone in class. When the car was finally ready-two days longer than promised—we were not given any paperwork to show what had been done. I just have to assume the proper work was done for the car! This is not the type of service I am used to with Covert and seriously makes me question the long term relationship I’ve had with them. More

Great service that was done at my home in a timely and professional manner to resolve a recall. professional manner to resolve a recall. More

Excellent communications about appointments, convenient and easy to make appointments, excellent service writer who listened to my concerns and made a follow up call on items he would recommend to keep my and easy to make appointments, excellent service writer who listened to my concerns and made a follow up call on items he would recommend to keep my truck working well. timely service, excellent shuttle arrangement...just very happy with Covert Ford Austin. I have been a customer since 1991. More

Covert has an amazing selection of vehicles and great service. I'm so impressed with the professionals there and love how easy they make the car-buying experience. service. I'm so impressed with the professionals there and love how easy they make the car-buying experience. More

Excellent service and friendly employees. They made the entire transaction seamless and smooth. That's why I buy all my cars from Covert. They made the entire transaction seamless and smooth. That's why I buy all my cars from Covert. More

Smooth transaction will surely use mobile service again. I will definitly buy my next vehicle from Covert. I will definitly buy my next vehicle from Covert. More

Wrong information and poor communication. Not informed correct about recall, gave excuses for work needrd Not informed correct about recall, gave excuses for work needrd More

They were Friendly , very Informative , Fast with the execution and just an overall pleasure to do business with. execution and just an overall pleasure to do business with. More

I purchased additional warranties that have not been linked to my VIN in Lincoln Way. The additional,warranties not linked are advanced windshield protection, road hazard tire and wheel and the preferr linked to my VIN in Lincoln Way. The additional,warranties not linked are advanced windshield protection, road hazard tire and wheel and the preferred protection plan. I travel a lot and I anticipate the need to have my Navigator serviced at out of state dealers and if the plans are not in the database I anticipate this being a problem. Please confirm these warranty plans are linked to my VIN. More