Covert Ford of Austin

Great experience! ! Sam did everything he said he would do and more. Highly recommend these folks ! Sam did everything he said he would do and more. Highly recommend these folks More

Great response, professional and most of all easy to work with! Awesome team Great day with! Awesome team Great day More

Work done on time and for the quoted price. Patti will be my go to as far as the service department goes. Patti will be my go to as far as the service department goes. More

Needs a remodel, as well as a asphalt repaired. Nothing else to say. This section is not needed. Nothing else to say. This section is not needed. More

Felt unsupported, multiple calls to the service manager from both my wife and I, never once received a call back, service rep never once was apologetic for a recall that left me without my vehicle for 3+ m from both my wife and I, never once received a call back, service rep never once was apologetic for a recall that left me without my vehicle for 3+ months, he spent each call denying my request rather than giving me options we received lots of details of what Covert would not do rather than being helpful. I had to call corporate to receive information and service. I will tell everyone I know, and all my public media review posts will reflect the terrible treatment and experience my wife and I received from the service department at COVERT. It is a shame that the service manager Mike Laosa never returned my 5 detailed voicemail and no one I spoke with could tell me whether he was in the building or out of the office or even if he still was on payroll. I don’t know what they’re paying him in the service department but it’s probably too much. He’s costing the company really bad reviews. If you look online, you’ll see mine very soon. Unfortunately the The service department at Covert are doing the service to Lincoln brand Fortunately, after dealing with corporate, they were able to salvage the image, but the damage is still done from Covert. And it’s a shame because we had such a great experience with the sales team, but the support team treated us poorly. When speaking with Covert we felt like we were speaking to an opponent certainly not an advocate on our side, what a shame, as we are both in the customer service and hospitality profession we know the spirit of a company and each department flows from the top down and it goes to explain the lack of support or even a return call from management. More

Call me at 512-934-8872, to find out why. To find out more about service. To find out more about service. More

The place is a very customer oriented friendly business . You are acknowledged and greeted by a very professional staff . Covert made it a very pleasbsr and easy for me to do business with them from the sale You are acknowledged and greeted by a very professional staff . Covert made it a very pleasbsr and easy for me to do business with them from the salesman Sam, whom is an excellent salesperson, the sales manager Marco and the finance Dept, Marco. I woukd and will recommend to all my friends and family. I live in Temple,Yx and shopped for a car all over Texas . I bought from Covert. More

Very good customer service and very professional. Easy to work with and would definitely reference them to others Easy to work with and would definitely reference them to others More

Vehicle was givening to me with something wrong with suspension , the sales manager on duty told me to take it back to check problem when he could an appointment with suspension shop . suspension , the sales manager on duty told me to take it back to check problem when he could an appointment with suspension shop . More

I was sold repairs I didn’t really need … no pleased with the bill. I’ll be more careful in future what I say okay to the bill. I’ll be more careful in future what I say okay to More