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Covert Ford of Austin
Austin, TX
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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536 Reviews of Covert Ford of Austin
July 31, 2019
Disrespectful, deceitful dealership I saw an online ad for an older Toyota Corolla and made an appointment to test drive it. When I got there, I found that the car was completely misla I saw an online ad for an older Toyota Corolla and made an appointment to test drive it. When I got there, I found that the car was completely mislabeled online, for ex: the ad said the car was a manual transmission, it was an automatic, the ad said it had a CD player, that player was broken. The car wasn't even cleaned when I got there and the salesman told me that it hadn't been through their service department yet. They just got the car and threw it straight online trying to flip it. HERE's where things get BAD. The car drove alright and me and the salesman, Bob Nadeau, agreed on a price on the condition that I could have it inspected before money went through. He agreed and told me that their service department would look at it and if there were major problems they didn't want to fix, the deal would be off. The next day, Bob called me and said everything was fine, I called Auto PI and they went out and found serious problems with the transmission, $1,500 repair at best, several thousands at worst. When I called Bob Nadeau back, he wouldn't even acknowledge the problem and said "we sell old cars as is," never mind the fact that his service department was supposed to catch such a big problem and call of the deal once they found it. So when I expressed frustration and told him that I felt his dealership had wasted my time and the money I paid to have the car inspected he hung up on me. Such childish behavior. So at best, this place is incompetent, and at worst they're flat out thieves. STAY AWAY! More
by Sr3
Employees Worked With
Bob Nadeau
July 26, 2019
Salesman bully My 72 year old mother went to purchase a new vehicle from Wendell Tanner and was bullied to the point of tears. Shame on them! My 72 year old mother went to purchase a new vehicle from Wendell Tanner and was bullied to the point of tears. Shame on them! More
by NoBullies
Employees Worked With
Wendell Tanner
July 25, 2019
Lousy, unfriendly, disrespectful Service Manager We have purchased many F150s in the past and since this new service manager started, we have had nothing but trouble. Having to wait 2 months for part We have purchased many F150s in the past and since this new service manager started, we have had nothing but trouble. Having to wait 2 months for parts is just one thing, but having to wait 2 days to have a keylock reset, is ridiculous. He told her that first come first serve is his policy without consideration of the size of service. So an engine overhaul comes before a keylock reset or oil change? How unprofessional and unorganized do you have to be to not see that this is the wrong approach. On top of that our employee was ridiculed by the service manager, when she complained. We have over 40 trucks and will look for another service center. Get your act straight. More
by TXjusten
Employees Worked With
Service Manager
June 22, 2019
Waited 2 1/2 hours for An Oil Change!! Covert is open on Saturdays - first come, first serve. We were first in line. The service advisor said 1 1/2 hours. That seemed excessive to me, b Covert is open on Saturdays - first come, first serve. We were first in line. The service advisor said 1 1/2 hours. That seemed excessive to me, but okay. It has now been 2 1/2 hours and we are still waiting.!! This is the worst service ever. You would think that if a vehicle is promised in 1 1/2 hours and it is going to be longer than that, someone would come and let us know, but not a word! I went to look for the service advisor and couldn’t find her! Horrible service! Never again! More
by Las
Employees Worked With
Random Female service advisor
May 29, 2019
Crooks Be careful. They will have you sign up for extra coverage like GAP insurance and then they do not actually file for the GAP insurance with Ford Credi Be careful. They will have you sign up for extra coverage like GAP insurance and then they do not actually file for the GAP insurance with Ford Credit like your signed contract shows. We'll be taking them to court to settle a large GAP insurance claim soon. More
by Bill
Employees Worked With
Mr Covert
March 11, 2019
Bad Taste We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's car for service we thought we would give Lincoln a try. At Covert, there was no parking, dirty showroom and dirty cars. Went to the showroom and waited 1-1/2 hours but nobody wanted to wait on us no matter what we tried. So, we left. More
by Joe
Employees Worked With
Nobody would wait on us
January 11, 2019
Straight Talk My sales person was Tim Elliott and what I really enjoyed about him, was that he sold me the car I wanted and there wasn’t any haggling or negotiating My sales person was Tim Elliott and what I really enjoyed about him, was that he sold me the car I wanted and there wasn’t any haggling or negotiating a better deal. He knew what was in the car and that’s how we approached the deal. They are in business to make a profit, but they are also in the helping business as well. He went to work for me and I could see that and appreciated it when we did our final paperwork! Tim stay in the business and keep that country twang in your voice. Thank you, Gary More
by Garyt
Employees Worked With
Tim Elliott
January 02, 2019
Covert advantage plan We bought the vehicle right before we moved and the salesman talked us into a service plan . He stated No reason not to do it you can take it to any f We bought the vehicle right before we moved and the salesman talked us into a service plan . He stated No reason not to do it you can take it to any ford dealership and you get money back on your 1st maintenance. So not true! I call to schedule 1st maintenance at a ford dealership only to be told that you have to take it to the place where you bought the car! I can’t believe how shady people can be . We called the dealership to complain but no one returned our call :( More
by Msmith
Employees Worked With
Morteza saberi , the person who typed up the contract as well
December 14, 2018
I had a very good experience this week buying new F150. I just bought a new f 150 from Covert. I did internet research for the truck I wanted and found one at Covert for the best price in town - I was somew I just bought a new f 150 from Covert. I did internet research for the truck I wanted and found one at Covert for the best price in town - I was somewhat hesitant doing the internet search because of past experiences being swarmed by sales people. To my pleasant surprise I was not besieged by Covert sales staff as a result of my search and vehicle inquiry. I just had one call from Chris in internet sales who put me in touch with Brooke Lambert. Brooke set up a convenient appointment for me to come in and test drive the truck. When I got to the dealership Brooke took me to the truck immediately and gave me the keys for a test drive. Over the following two hours she got me a good deal finalized without trying to sell me add-ons. Brooke was very professional, no pressure, no games, easy to reach via text and phone. She even offered tips and advice on financing. The Sales Manager Will also stopped by to introduce himself and check on how the deal was moving. I drove home a beautiful new F150 Lariat that fit exactly with what I was looking for and at the price I was shopping for. If you are looking for a new Ford I would recommend calling Brooke Lambert at Covert Ford on Research Blvd. More
by Pudge97
Employees Worked With
Brooke Lambert
