Covert Ford of Austin

The absolute worst unhelpful rude employee I’ve ever met. No help. No customer service. Zero respect for customers. How are they still employed I have no idea. I will never return. No help. No customer service. Zero respect for customers. How are they still employed I have no idea. I will never return. More

No customer service I have been trying to get my car in to the service department for a bad speaker for almost 2 months. I need a loaner car which is provided since I am I have been trying to get my car in to the service department for a bad speaker for almost 2 months. I need a loaner car which is provided since I am still under warranty. They made my appointment which took about two weeks but no problem, since at that time a loaner would be available. Service called and rescheduled me for an additional two week wait. At that time I mentioned that I was getting near the end of my warranty. I asked how they would handle that since they have rescheduled me from my original appointment. The answer, "cant really tell you how that will be handled". They then cancelled a third appointment which was really bad as now I am within 100 miles of my warranty being out. I had an appointment for tomorrow and yes, they cancelled me again and tried to move me back another two weeks. At this point it has been about 2 months since I have been trying to get my car in for this repair. I told Chris, the service advisor that I would be out of warranty by the time of the new appointment. He said "sorry, Ford will not cover it". Covert should cover it as they prolonged my service miles past when it should have been completed. I asked for the Ford rep's name and of course he would not give me that. I asked for the Service Managers email and he said he did not have that but I could call his cell phone. What? No email. Ridiculous. Now I have a car, just out of warranty with a speaker that rattles. Covert Ford service is absolutely non existent. I noticed the last time I took my car in, I did not get a survey. That seems odd. I wonder if Ford wants to know about that. I will gladly tell them what experience I have had with Covert Ford. More

While I did leave several voice mails via review response... NO Call back from them... just WOW!! Never again will I buy from this location... terrible group and customer service response... NO Call back from them... just WOW!! Never again will I buy from this location... terrible group and customer service More

Invisible undercoating Find a vehicle on their website, call ahead and explain that I would have to drive an hour to get there but if the price on the website is good that I Find a vehicle on their website, call ahead and explain that I would have to drive an hour to get there but if the price on the website is good that I would purchase the truck. Even completed a credit app ahead of time. Got there and all the paperwork is ready to go - GREAT! Start reviewing the paperwork... uh-oh. They run through it quickly and its sorta hidden. There are "dealer addendums", quite a few dealerships do this, yes, but typically its something tangible like window tinting. So these addendums are added to the price that was advertised on the website. Its something called cilajet. So you are supposed to pay $1,600 for something you can't see and you didn't ask for. Something that also wasn't advertised as a feature nor was the price disclosed online. Looks like and feels like a scam. If you want a paint sealer - sell it as an add-on in the finance room if you want, but be up front about it and ask the customer if they want it. Buyer beware - they spray this invisible stuff on ALL the vehicles on the lot, then they charge you for it whether you want it or not.... They will not disclose it, even when directly asked the finance guy tried to blow right past it. CHECK YOUR PAPERWORK FOLKS Ahhh I long for the days when it was just a high pressure sales pitch instead of a "we already added it feature"! More

Look up "covert" in the dictionary - lying & exploitative .My experience was frustrating and exploitative. I am warning all seniors, especially females, BEWARE. The used car salesman are jackals. Consumer .My experience was frustrating and exploitative. I am warning all seniors, especially females, BEWARE. The used car salesman are jackals. Consumer Advocacy will be employed More

Dishonest!!!! Closed a deal on a truck in April Started the paperwork on Wednesday, already approved by Ford credit, salesperson pulled the keys, and I planned to Closed a deal on a truck in April Started the paperwork on Wednesday, already approved by Ford credit, salesperson pulled the keys, and I planned to pick it up on Friday. Another salemen SOLD the truck the next day! Took the file and keys directly from my salemen's desk, and SOLD the vehicle! Didn't even check with my salemen!!! UNREAL!! WOW! HOW DISHONEST AFTER WE ALREADY HAD THE DEAL, COMPLETED COVERTS credit approval, and then just to screw me a day later!! Talked to the GM Chris Uranga and Will Taylor- their fix, pay an additional $5K on a different truck! wow! thanks guys-- Then they wouldn't even take my call to make it right! DISHONEST!! AVOID!!! More

Wow LOL literally I cannot believe I experienced this I am very sad to be writing this, because I am usually a very satisfied customer. If truth would have it, I give just about everyone the benefit of th I am very sad to be writing this, because I am usually a very satisfied customer. If truth would have it, I give just about everyone the benefit of the doubt. First, I had a horrible miscommunication with my service advisor. He thought I was dropping my car off just so it could stay in their lot. What? Haha, so it sat for a week. I called, but wasn't in the system. My car hadn't been touched. I learned this all over the phone. So I went up to Covert to figure out what was going on. I asked around, several times if someone could point me in the right direction. But alas, I'm a 25 year old female, and apparently also an idiot. I have never been a victim of sexism until my experience at Covert. The manager and two service advisors out of their 20 male employees were the only ones that treated me with respect. The rest of them wanted absolutely nothing to do with me. I feel sorry for the manager having to put on a face for his awful employees. I spent 20 minutes frantically walking around trying to find my service advisor, which then lead to us arguing about communication. Yes, arguing, like children. He called to apologize later that day, because I walked away in tears of course. Because of our argument, they put my car on first priority. It was finished in two days. They left a GIANT plastic piece from my dashboard on the floor, instead of putting it back into place. I feel ridiculous complaining about that piece because I usually don't really care if it's an easy fix, but come on. I will not be taking my car back to Covert Ford. I am so sorry you have the employees you do. Thank you to the ladies at the desk that were nice while I paid for my service (like normal human beings). The two starts are for fixing my vehicle. It's much better, thank you to the servicemen. More

Took About 3 Months to Receive My Car Back So I had a major issue with my car and had to take it in to be serviced. Thankfully it was covered by warranty but they took 3 months to actually get So I had a major issue with my car and had to take it in to be serviced. Thankfully it was covered by warranty but they took 3 months to actually get it back to me. In that time I barely had any communication from them and to top it off I had to get a rental car because they had no loaners available. I was told because it was warranty work they would pay for my rental car. While they have still said they will pay for this it has been about a month and a half and yet they have still not paid for the rental which racked up quite a hefty sum. Now I am constantly having to call and get an update and still have not received any news regarding the payment. The only good thing is that the employees that I have worked with have been incredibly nice to me but overall unhelpful. I believe it is due to poor management and not the employees themselves. Overall the next time I need service I am definitely going elsewhere no matter what as well as never buying a car from this dealership again. More

Not truthful They lied to me about a deal so I wouldn’t go with another dealership. The sales manager never even bothered to call me back. I was trying to buy They lied to me about a deal so I wouldn’t go with another dealership. The sales manager never even bothered to call me back. I was trying to buy a 90k car. They should stick to selling the cheaper cars and leave the luxury cars to the professionals. Sales person was Kristen and the Manager was James. More

Bad bad service experience. Had to take truck in four times for the same problem. Running boards will not come down. 2017 F250. Expensive truck. Waste of time having to constantl Had to take truck in four times for the same problem. Running boards will not come down. 2017 F250. Expensive truck. Waste of time having to constantly come back to dealer More