Covert Ford of Austin

Crooks Be careful. They will have you sign up for extra coverage like GAP insurance and then they do not actually file for the GAP insurance with Ford Credi Be careful. They will have you sign up for extra coverage like GAP insurance and then they do not actually file for the GAP insurance with Ford Credit like your signed contract shows. We'll be taking them to court to settle a large GAP insurance claim soon. More

Bad Taste We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's car for service we thought we would give Lincoln a try. At Covert, there was no parking, dirty showroom and dirty cars. Went to the showroom and waited 1-1/2 hours but nobody wanted to wait on us no matter what we tried. So, we left. More

Straight Talk My sales person was Tim Elliott and what I really enjoyed about him, was that he sold me the car I wanted and there wasn’t any haggling or negotiating My sales person was Tim Elliott and what I really enjoyed about him, was that he sold me the car I wanted and there wasn’t any haggling or negotiating a better deal. He knew what was in the car and that’s how we approached the deal. They are in business to make a profit, but they are also in the helping business as well. He went to work for me and I could see that and appreciated it when we did our final paperwork! Tim stay in the business and keep that country twang in your voice. Thank you, Gary More

Covert advantage plan We bought the vehicle right before we moved and the salesman talked us into a service plan . He stated No reason not to do it you can take it to any f We bought the vehicle right before we moved and the salesman talked us into a service plan . He stated No reason not to do it you can take it to any ford dealership and you get money back on your 1st maintenance. So not true! I call to schedule 1st maintenance at a ford dealership only to be told that you have to take it to the place where you bought the car! I can’t believe how shady people can be . We called the dealership to complain but no one returned our call :( More

I had a very good experience this week buying new F150. I just bought a new f 150 from Covert. I did internet research for the truck I wanted and found one at Covert for the best price in town - I was somew I just bought a new f 150 from Covert. I did internet research for the truck I wanted and found one at Covert for the best price in town - I was somewhat hesitant doing the internet search because of past experiences being swarmed by sales people. To my pleasant surprise I was not besieged by Covert sales staff as a result of my search and vehicle inquiry. I just had one call from Chris in internet sales who put me in touch with Brooke Lambert. Brooke set up a convenient appointment for me to come in and test drive the truck. When I got to the dealership Brooke took me to the truck immediately and gave me the keys for a test drive. Over the following two hours she got me a good deal finalized without trying to sell me add-ons. Brooke was very professional, no pressure, no games, easy to reach via text and phone. She even offered tips and advice on financing. The Sales Manager Will also stopped by to introduce himself and check on how the deal was moving. I drove home a beautiful new F150 Lariat that fit exactly with what I was looking for and at the price I was shopping for. If you are looking for a new Ford I would recommend calling Brooke Lambert at Covert Ford on Research Blvd. More

New Car Purchase I am new to Austin and was nervous about going to a larger dealership to purchase my vehicle. The vehicle I wanted was purchased by someone else. Bri I am new to Austin and was nervous about going to a larger dealership to purchase my vehicle. The vehicle I wanted was purchased by someone else. Brian worked with me until I was able to get the vehicle that best suited my needs. I will continue to do business there. Everyone at Covert was very helpful. More

Great Sales people were very friendly and personable. Very professional. This is second vehicle bought from this dealership. We will come back again to buy Sales people were very friendly and personable. Very professional. This is second vehicle bought from this dealership. We will come back again to buy another vehicle. More

DO NOT DO BUSINESS WITH THEM! The finance side of this dealership so to be completely disorganized, rude and just unable to do their jobs. I worked with Thorne Smith and did not ge The finance side of this dealership so to be completely disorganized, rude and just unable to do their jobs. I worked with Thorne Smith and did not get my plates for 7 months because even though everything was fine with Ford Credit he kept saying I owed money. I still do not know exactly where this went but ended up paying just so I could get my plates. He bullied me into paying the money and then insulted me telling me that "he didn't expect me to know where the money is going," and "it is complicated to understand." I feel ripped off and insulted. This place also had me sign the papers 2 different times because they forgot to have me sign certain at the dealership and then "Forgot" to get my first payment from me before I left the dealership. This place is absolutely a mess and I CANNOT recommend it to anyone. DO NOT go here! More

Great Customer Service When you got to Covert Ford make sure you ask for Christine. She was prompt and expedient with every part of transaction. the small issues that When you got to Covert Ford make sure you ask for Christine. She was prompt and expedient with every part of transaction. the small issues that arise where quickly taken care of. More