Covert Ford of Austin

Not spending another dollar at this greedy, incompetent dealership. Go elsewhere if you want better service. dealership. Go elsewhere if you want better service. More

It was after than other occasions, so you are improving the performance of receiving and delivering the truck. the performance of receiving and delivering the truck. More

excellent work, professional staff. Got my car in the garage bay within a few minutes of my arrival. Got my car in the garage bay within a few minutes of my arrival. More

Smooth and friendly experience. Honest and upfront about the situation . We will continue to drive Fords. Honest and upfront about the situation . We will continue to drive Fords. More

Very smooth and friendly. I got everything setup efficiently and Josh was a big help! I got everything setup efficiently and Josh was a big help! More

Kind. Communication is okay. Write up after was vague and limited. “Requires Future/Immediate Attention.” That’s it. Kinda scary… I had to ask for addit Communication is okay. Write up after was vague and limited. “Requires Future/Immediate Attention.” That’s it. Kinda scary… I had to ask for additional context and the tech had gone home so no one knew. Happy with the work just would like more information on what needs to be corrected. Taking to another shop to understand what’s wrong with my car. More

My car was done but nobody told me it was done for a half hour. hour. More

There is a negative culture that has formed at Covert. Mick is the exception. When I pulled up no one gave eye contact, or said welcome, be with you in a minute, etc. Basic customer greeting is typically Mick is the exception. When I pulled up no one gave eye contact, or said welcome, be with you in a minute, etc. Basic customer greeting is typically weak. I asked for Mick and intake process turned positive. I was very pleased with time of service, check out, truck pickup. Young man at cashier window was excellent. Greeting customers in a positive way helps imprint them in a positive way. This helps with tension created when bill ends up higher than initially stated; a common experience I have had a Covert. More

I have been dealing with Covert for over 20 years. I am always treated well. That’s why I keep comeback even though I live in San Antonio. I am always treated well. That’s why I keep comeback even though I live in San Antonio. More

Super East to purchase my second vehicle from this dealership. Sales lady Alda Xhindi was awesome along with the F&I rep. dealership. Sales lady Alda Xhindi was awesome along with the F&I rep. More