Covert Ford of Austin

It took us a while to reach the sale. Sam did a great job. Overall Ford about chased me into a Duramax. Still not setting well with lack of discounts and I buy a new truck or trucks ev Sam did a great job. Overall Ford about chased me into a Duramax. Still not setting well with lack of discounts and I buy a new truck or trucks every year. More

The only thing that I’m super disappointed with is the fact that the truck was advertised as having only around 285 miles and when it was delivered it had over 1400! It kinda pissed me off. My salesman Sh fact that the truck was advertised as having only around 285 miles and when it was delivered it had over 1400! It kinda pissed me off. My salesman Shane was very apologetic but someone should have notified me as this is obviously something that they should’ve known about. More

Drop off night before and vehicle was ready as expected next day. Everything worked out perfectly! next day. Everything worked out perfectly! More

Both Wendell and Bryan were absolutely fantastic to work with and we are in the process of purchasing another vehicle now! with and we are in the process of purchasing another vehicle now! More

Carlos is awesome! It was a very easy process from start to finish and was an actually good experience It was a very easy process from start to finish and was an actually good experience More

Heard from FordPass twice by phone. Nothing from Covert. Technology still troublesome. Cannot change radio station while navigation in use without stopping. Called within an hour of Nothing from Covert. Technology still troublesome. Cannot change radio station while navigation in use without stopping. Called within an hour of pick-up to report hail dings not noticed under directed sunlight on hood. No contact on requested pointless attempted repair. Made clear desire to minimize finance expense, as well as wish to push payoff into next year, suddenly vehicle didn't qualify for "special finance rate which got me shopping again. Was assured we would made the Technology work. Even returned on Monday to cancel deal. Was calmed and told "we'll get it straighten out". That was the last contact we had, other than a reply to extended email with pictures of the "infotanment" aggravation. Bad deal after working like xxxx to find a truck with a towing capability. Too many salesperson seem to thing a tow hitch is a tow "package". More

The service advisor worked was great to work with but the service center itself is terrible. You make a reservation/appointment to get your service done, but it means nothing, per the employees there. Covert service center itself is terrible. You make a reservation/appointment to get your service done, but it means nothing, per the employees there. Covert takes vehicles as they come in as a first come first serve. Makes Zero sense. It took 2.5 hours to get a simple oil change when I had an appointment to do so. More

Robert Tenney made our search for the right Ford F250 to tow our trailer a great experience. The finance guy was no pressure and papers were signed efficiently. Samantha took all the time we needed to tow our trailer a great experience. The finance guy was no pressure and papers were signed efficiently. Samantha took all the time we needed to familiarize us with the many great features of our new truck. We would definitely recommend Covert Ford of Austin. The truck pulls our 8500 pound trailer so smooth! The camera features of the truck are really helpful and enhance safety. More

Very good dealer overall but the mechanic did a sloppy job on my tire patch in June and the patch was leaking on Aug 15 again. I got the Maverick to the shop again and this time Covert had a better mechan job on my tire patch in June and the patch was leaking on Aug 15 again. I got the Maverick to the shop again and this time Covert had a better mechanic. This mechanic informed me that last patch was faulty and he did a better job fixing the problem. However, I had to pay again for the work. Essentially I paid twice for the same job. Had to give a 1 on this job but overall they are a very good dealer. More

We certainly want to thank you fellas for all that you do for us… you are making our dream come true. for us… you are making our dream come true. More