Covert Ford of Austin

I had a good experience at Covert Ford. I took my car in for several recalls, and they completed the repairs as expected. They also had a shuttle to drive me to and from the dealership, w I took my car in for several recalls, and they completed the repairs as expected. They also had a shuttle to drive me to and from the dealership, which made the trip much easier. The work seems to have done the job, and the only ding was that it took over a week to get the parts in. That may be a sign of the times, but it dropped my rating to 4 star. More

Very professional-sales we’re very nice My time was less than 30 minutes to sign and leave less than 30 minutes to sign and leave More

They add unnecessary fees to the purchase that I didn't need and stated that they are required to charge those but in really the state of Texas does not require those fees and they just add unnecessary fee need and stated that they are required to charge those but in really the state of Texas does not require those fees and they just add unnecessary fees as a dealership. Financing has a lack of knowledge on how to deal with customers that have fraud alerts and credit freeze. More

Liked service manager, techs left sticker residue on windshield and bolt issues on wheel cover windshield and bolt issues on wheel cover More

Awesome fast oil change, tire rotation, inspection for new sticker. Jonathan took great care of car and me. Easy to schedule appmt. online and was in and out in about 30 minutes. new sticker. Jonathan took great care of car and me. Easy to schedule appmt. online and was in and out in about 30 minutes. More

Excellent service, on time, great value. Patti Guebara was very friendly and helpful explaining the service and fees. Patti Guebara was very friendly and helpful explaining the service and fees. More

It took us a while to reach the sale. Sam did a great job. Overall Ford about chased me into a Duramax. Still not setting well with lack of discounts and I buy a new truck or trucks ev Sam did a great job. Overall Ford about chased me into a Duramax. Still not setting well with lack of discounts and I buy a new truck or trucks every year. More

The only thing that I’m super disappointed with is the fact that the truck was advertised as having only around 285 miles and when it was delivered it had over 1400! It kinda pissed me off. My salesman Sh fact that the truck was advertised as having only around 285 miles and when it was delivered it had over 1400! It kinda pissed me off. My salesman Shane was very apologetic but someone should have notified me as this is obviously something that they should’ve known about. More

Drop off night before and vehicle was ready as expected next day. Everything worked out perfectly! next day. Everything worked out perfectly! More

Both Wendell and Bryan were absolutely fantastic to work with and we are in the process of purchasing another vehicle now! with and we are in the process of purchasing another vehicle now! More