Covert Ford of Austin

While the sales process was fine - their service and parts department is abysmal. Driving off the lot we identified paint chips, scratches and other issues. I brought it back to the dealership for se parts department is abysmal. Driving off the lot we identified paint chips, scratches and other issues. I brought it back to the dealership for service and they were extremely difficult to communicate with, ordered the wrong parts, some of the paint fixes are shoddy and there was a new scratch on the door. More

me vendieron un carro que estaba defectuoso y no me ayudaron a resolver el problema, seguimos pagando por un auto que no sirve vendido por covert Ford ayudaron a resolver el problema, seguimos pagando por un auto que no sirve vendido por covert Ford More

Bought a used f150 here a couple weeks ago. Had a good experience. The service department also is much better than other Ford dealerships around town. Had a good experience. The service department also is much better than other Ford dealerships around town. More

From walking in door to leaving, Shane did everything he could to secure the car I wanted! I definitely will be back:) could to secure the car I wanted! I definitely will be back:) More

I had a good experience at Covert Ford. I took my car in for several recalls, and they completed the repairs as expected. They also had a shuttle to drive me to and from the dealership, w I took my car in for several recalls, and they completed the repairs as expected. They also had a shuttle to drive me to and from the dealership, which made the trip much easier. The work seems to have done the job, and the only ding was that it took over a week to get the parts in. That may be a sign of the times, but it dropped my rating to 4 star. More

Very professional-sales we’re very nice My time was less than 30 minutes to sign and leave less than 30 minutes to sign and leave More

Awesome fast oil change, tire rotation, inspection for new sticker. Jonathan took great care of car and me. Easy to schedule appmt. online and was in and out in about 30 minutes. new sticker. Jonathan took great care of car and me. Easy to schedule appmt. online and was in and out in about 30 minutes. More

Excellent service, on time, great value. Patti Guebara was very friendly and helpful explaining the service and fees. Patti Guebara was very friendly and helpful explaining the service and fees. More

They add unnecessary fees to the purchase that I didn't need and stated that they are required to charge those but in really the state of Texas does not require those fees and they just add unnecessary fee need and stated that they are required to charge those but in really the state of Texas does not require those fees and they just add unnecessary fees as a dealership. Financing has a lack of knowledge on how to deal with customers that have fraud alerts and credit freeze. More

Liked service manager, techs left sticker residue on windshield and bolt issues on wheel cover windshield and bolt issues on wheel cover More