Covert Ford of Austin

I want to give a shout out to Jerry Hernandez for taking such good care of me while my car was being serviced. He went out of his way to make sure my experience was seamless. such good care of me while my car was being serviced. He went out of his way to make sure my experience was seamless. More

Service was prompt once again and very informative and courteous and professional. Will be coming back courteous and professional. Will be coming back More

I used the online scheduling system to schedule "Oil Change/Quick Service." After a brief wait, a service representative greeted me and asked what I was there for. I said, "I had a 9:30 appointment." Sh Change/Quick Service." After a brief wait, a service representative greeted me and asked what I was there for. I said, "I had a 9:30 appointment." She then asked what the appointment was for. To which I stated, "Oil Change and Tire Rotation." She acknowledged what I said and asked that I leave the keys in the vehicle and they would contact me when it was done. After a couple of hours, I was contacted regarding some dirty filters discovered during the multipoint inspection (cabin air & engine air). The service advisor asked if I wanted them replaced for $143.90. I obviously said no and purchased higher-quality filters for a total of $24.74. About 30 min. later I received an invoice via email without any indication from the service advisor that my vehicle was done. Additionally, I noticed that there was no charge for tire rotation and questioned the service advisor about this. Her reply was, "Your appointment was for an oil change." Keep in mind, that the only option on the online scheduler for express services, e.g. Oil Change, Tire Rotation, and State Inspections, is "Oil Change/Quick Service." I then asked if my vehicle was ready for pick-up and was told it was. I went to pick up my vehicle and while driving it the one mile to my destination noted the engine intake sounded louder than normal. After opening the hood I noted that the engine air filter compartment was not securely re-fastened after inspection. So, in review, I was asked to purchase additional services with an 83% markup, not all the services that I actually requested were even done, and the services that were done were done poorly. It's really disheartening that there isn't a single Ford dealership in the City of Austin that has a competent service department. More

It is a reliable, efficient and very professional company, the customer service is very pleasant and the work times are short. one hundred percent satisfied. company, the customer service is very pleasant and the work times are short. one hundred percent satisfied. More

Gulsah made my car buying experience so easy! She was straightforward and honest in helping me look for a vehicle. Would 10/10 recommend She was straightforward and honest in helping me look for a vehicle. Would 10/10 recommend More

Made buying car easy…. Clear pricing and no games. Sales and sales management are excellent Clear pricing and no games. Sales and sales management are excellent More

Buying made easy! No hidden fees and Sam was a straightforward salesman. I would definitely buy from them again. No hidden fees and Sam was a straightforward salesman. I would definitely buy from them again. More

We have been Covert customers since 2014. We enjoyed working with Mike Dixon on our recent purchase. He is knowledgeable and personable. Our only complaint was that we arrived at the appointe We enjoyed working with Mike Dixon on our recent purchase. He is knowledgeable and personable. Our only complaint was that we arrived at the appointed time and waited over an hour for things to start happening. More

enjoyed working with eli very friendly,informative, and not pushy. very one was friendly LEON and SAM. not pushy. very one was friendly LEON and SAM. More

Mike Rivera who works at Covert Ford was great! He listened to our requests and understood our needs. He allowed us time to discuss and take our time to think about the big purchase of two vehicles He listened to our requests and understood our needs. He allowed us time to discuss and take our time to think about the big purchase of two vehicles. Covert Ford offered additional add ons that not all dealerships offer….overall great service! More