Covert Chevrolet Bastrop

Each Experience is what keeps me coming back. Harry Green will be missed terribly! Tim in Finance is personable and makes the process painless and easy to understand. Harry Green will be missed terribly! Tim in Finance is personable and makes the process painless and easy to understand. More

Very Professional & Courteous Staff, they explained they sales process and all documents thoroughly, Our salesman John & finance guy Jonathan sales process and all documents thoroughly, Our salesman John & finance guy Jonathan More

Rhett was our salesperson and has been for years. Rhett is the only reason we come back here. He is great! However, I can not get Ben in finance to answer his phone nor return a call. Still have Rhett is the only reason we come back here. He is great! However, I can not get Ben in finance to answer his phone nor return a call. Still have not received a copy of our paperwork or loan documents. It would be great if we could. More

Very nice and friendly and knowledgeable Very helpful went above and beyond Very informative and patient went above and beyond Very informative and patient More

Covert Chevrolet provided exceptional service. This was the best car buying experience I have ever had. This was the best car buying experience I have ever had. More

Dawn, in service, was great! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! She listened to my questions and quickly got them answered for me. The oil change was extremely fast! More

Friendly sales staff, not high pressure. Worked hard to get me where I wanted to be on price. Very flexible in helping me “trade” when I changed my mind on the vehicle 2 days later Worked hard to get me where I wanted to be on price. Very flexible in helping me “trade” when I changed my mind on the vehicle 2 days later More

After a history of purchasing approximately 12 or more automobiles/trucks from Covert Chevy in Bastrop, on approximately the first of October of 2021, I made a deal with Robby Turner, a Covert Salesman, t automobiles/trucks from Covert Chevy in Bastrop, on approximately the first of October of 2021, I made a deal with Robby Turner, a Covert Salesman, to purchase a pickup that was "in transit". I offered to send the money for the new/trade-in difference, but was told that I had been a friend/good customer for a long time, and that was not necessary. In April of 2022, the Covert website showed a very similar truck in stock for the same price, so I emailed and called Robby Turner to ask if that one would be available for the same price as the deal we made in October. I never got a reply to either. I periodically checked their website to see if the truck they had sold me had arrived. On the 9th of June, 2022, I noticed that it had arrived at the dealership, so called Robby Turner and asked him when I could pick it up. He started telling me how he didn't want me to take that truck, that it had sat on the lot too long, and those had to have new motors and were getting 8 MPG, had many problems, and he wanted to check the GM computer, and on and on and on. I never heard back from him, so I called a few days later, and he stated the GM computer was down, but he had a similar one in stock that he would let me have, but it was $4,000 more than the deal we had made. The repeated evasive strange stories I was getting made me suspicious, so I contacted the Covert Sales Department and was informed that the truck I had made the deal on the first of October of '21 was sold a day or so after it arrived at the dealership the first part of June of '22, and they told me the price it was sold for. It then became obvious that they made more money on that sale than the deal I had made in October of '21, so they sold it out from under me after I had waited 9 or 10 months for it to arrive. I then called Robby Turner again and listened to several more lies about why I shouldn't accept delivery of that truck before I informed him that I knew it had been sold out from under me. He feigned shock and did his best to act surprised. Having dealt with the owner of the dealership directly many times before, I texted him that I would like to talk to him, to which he replied he would return from out of town on Monday. I never heard from him. I will ride a stick horse before I purchase anything from Robby Turner or Covert Chevrolet again. And so should you. E. L. M. More

My car was in the service center for over a month. Lack of communication, poor customer service. I guess they don’t need my money. Lack of communication, poor customer service. I guess they don’t need my money. More

Richie Williams was excellent. I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person mos I called and spoke with him and he did not hesitate to take care of the problem. His positive attitude and great demeanor is the type of person most people love to work with. I would recommend Mr. Williams to any and everybody I know to be properly taken care or. He is a great and pleasant person to work with. More