Covert Chevrolet Bastrop

Had a truck delivered late Monday 10/16/23. Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too a Called back to make sure it made it. Only to be asked did you schedule this service. I was no my truck and me aren't communicating like we used too and it just didn't want to go any further. Lord you would have thought I was cousin Eddie. Then was told someone will call me back. After three days I called to check when they would possibly be looking at it. Finally after leaving 2 messages going unanswered. I got ahold of the receptionist who gave me my assigned service writer/ sales person. This is Friday 10/20 finally they answered their phone. The service person proceeds to tell me I'm on "top of the queue" next diesel mechanic up.! I had pretty much given up and called another dealership 50 miles away who could have gotten to it in three days. Which would have been today. To make sure we were in the same page I asked top of the Queue what's that mean in terms of time. Wanted to make sure that way I didn't have to have it towed to the other dealership. Her words Monday, Tuesday next week. I'm like that's fine. Totally good with that. This is the next Wednesday and the first call actually from there is to tell me I'm three to four back on the queue which when asked again what's that mean in todays covert land lingo. 1 to 2 weeks out now. From next up to Lord knows when. I'm paying $450 out of my pocket just to get it away from Coverts which is what you should do if you are reading this. If it's going to be a month tell people. Like it or not let them make their decision from there. When someone presses you just be honest. I know we're talking car dealerships but car salesman and service writers today give vacuum and copier salesman of the past a bad name. And I hope more people read up before taking their vehicles there. More

Took my truck down on a Monday morning for the right turn signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text w signal to be fixed said it would take 3 days they kept it all the way until Friday and Friday when I called him to check on it they told me to text was at home with the flu so I went and picked up my truck and I won't deal with these people anymore I'm not buying anything from them I'm not taking them anything they're not very good More

Don't say you have a extended warranty up charge Will not fix the problem not fix the problem More

Another dealer marking up corvettes by $100,000. Amazing that they are allowed to rob their customers and cheat their suppliers and still stay in business. Amazing that they are allowed to rob their customers and cheat their suppliers and still stay in business. More

I have to say this is the best experience buying a vehicle that I have every had with any dealership. Very courteous, informative and keep us update with delivery and any other items we had questions vehicle that I have every had with any dealership. Very courteous, informative and keep us update with delivery and any other items we had questions. I would recommend them to anyone. I have owned Fords most of my life but with this experience might just change. Thank you for all that you did for us. More

Very easy process. Very professional staff. Completely satisfied with total experience. I’ll definitely refer this dealership to friends and family Very professional staff. Completely satisfied with total experience. I’ll definitely refer this dealership to friends and family More

I have purchased at least 5 or 6 vehicles from Bastrop Covert Chevrolet and have only good experiences there. I’ve moved to Corpus Christi 8 years ago and have purchased 4 vehicles since that time. Enjoye Covert Chevrolet and have only good experiences there. I’ve moved to Corpus Christi 8 years ago and have purchased 4 vehicles since that time. Enjoyed working with Devon and Roby Turner. More

Service Dept not dependable with follow thru. Made an appt one week ahead, showed up and Serv rep not there. He was out with family but had not passed info along ….”deer in the headlights” mome Made an appt one week ahead, showed up and Serv rep not there. He was out with family but had not passed info along ….”deer in the headlights” moment. FRUSTRATING!!!! Part of my service appt included an insurance claim which Covert (Serv rep) had not followed thru on. Because of the hassle of changing my claim I did reschedule service and it was FINALLY completed. It would be very helpful to customers if Serv reps would AT LEAST change their voicemail if they were out. It took 2 weeks to make original appt for service because Serv rep (same one) was on vacation but his voicemail did not indicate that. I used dealership for all my service … oil change , flat tires, etc. This is not the first time I have felt like the dealership does not follow thru. They miss the details!!! More

My first exp with the dealership, was very. Professional, and knowledgeable, I worked with Deven to secure my first chevy truck. Professional, and knowledgeable, I worked with Deven to secure my first chevy truck. More

I always come back. This is my 5 th vehicle. They treat me good and don’t pressure me into a sale. This is my 5 th vehicle. They treat me good and don’t pressure me into a sale. More