Courtesy Subaru

In regards to the dealership I have had nothing but great service and customer satisfaction from the initial interaction with sales and thru ongoing service. The only negative with the car has to do with the service and customer satisfaction from the initial interaction with sales and thru ongoing service. The only negative with the car has to do with the radio/computer and that falls on Subaru corporate itself. It took a year to fix the Sirius portion of the radio which was a software issue. The car itself has been flawless and we have enjoyed it and will probably buy another Subaru. More

Courtsey Subaru is professional and courtesy. We are never disappointed in anything they work on our vehicle. We are never disappointed in anything they work on our vehicle. More

I have had really good experiences dealing with Courtesy until I needed to replace parts on my driver’s side mirror. We took the car down so that it could be eyeballed to determine exactly the parts we nee until I needed to replace parts on my driver’s side mirror. We took the car down so that it could be eyeballed to determine exactly the parts we needed. The parts were ordered and we paid for them then. My husband took the car down today as per our appointment and discovered the wrong parts were ordered and that I was going to have to pay $200 more as they ordered what was needed. This does not inspire confidence in your service. I am very disappointed in ya’ll. Betty Fawley. Saltville VA More

Always friendly, excellent service, and have loaner cars available. Great dealership! They go above and beyond to help a customer. available. Great dealership! They go above and beyond to help a customer. More

Great people working their. They had the time to answer your questions and concerns. Would buy again. They had the time to answer your questions and concerns. Would buy again. More

Salesman was no pressure dude. Offered alternatives when they didn't have what we wanted. Ordered what I wanted, albeit it took a while with the shipping with all the chip and ship Offered alternatives when they didn't have what we wanted. Ordered what I wanted, albeit it took a while with the shipping with all the chip and shipping mess going on, it arrived in the morning, drove it home before close of business day. Service department needs a little bit of work estimating actual labor time, having to go back and forth and labor not completed. No worries as they provided the loaner and still got things done. More

I was told I would be able to place a deposit to reserve a vehicle. I alerted other dealerships I was working with so as not to waste their time. Courtesy sold the car I was supposed to have reserved. No I’ a vehicle. I alerted other dealerships I was working with so as not to waste their time. Courtesy sold the car I was supposed to have reserved. No I’m stuck back at square one. Not even a “courtesy” call from anyone. Do not do business here. They will waste your time. More

Both sales & service are great. I got help getting an extended warranty which had expired. Plus the service department staff are always friendly, courteous, helpful, & service is fast. Been going to th extended warranty which had expired. Plus the service department staff are always friendly, courteous, helpful, & service is fast. Been going to the dealer for a long time. Really appreciate way I'm treated plus staff treats my dog so well when he comes along for Sube servicing! More

Courtesy not only has the BEST customer service they ALWAYS go out of their way to do everything they can to provide me with excellent customer service. I LOVE my outback and will buy another when the ALWAYS go out of their way to do everything they can to provide me with excellent customer service. I LOVE my outback and will buy another when the time comes, and I will ALWAYS buy my Subaru's from Courtesy! BRAVO to the service department that totally spoil me every time! More

My husband and I were traveling, in a 32’ motorhome and towing our Subaru Outback, when he lost his key fob. Jamison, in the parts department was so kind and helpful. He ordered the replacement fob, walk towing our Subaru Outback, when he lost his key fob. Jamison, in the parts department was so kind and helpful. He ordered the replacement fob, walked me through what paperwork was needed to program the new fob, and even tried to help direct us with regards to where we could park our rig. The fob came in two days later, exactly when he said it would. The service department even got us in a day ahead of our scheduled appointment. They programmed the new fob and got us in and out within 45 minutes. Being tired from traveling, moving, and adapting to towing a car behind our new motorhome, we were grateful for this seamless experience. Thank you Courtesy Subaru. More