
Courtesy Subaru
Rapid City, SD
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73 Reviews of Courtesy Subaru
Tim was great to work with was, very professional and helpful in understanding what we were looking for. Love our new car! And so far so good nothing to complain about. helpful in understanding what we were looking for. Love our new car! And so far so good nothing to complain about. More
In regards to the dealership I have had nothing but great service and customer satisfaction from the initial interaction with sales and thru ongoing service. The only negative with the car has to do with the service and customer satisfaction from the initial interaction with sales and thru ongoing service. The only negative with the car has to do with the radio/computer and that falls on Subaru corporate itself. It took a year to fix the Sirius portion of the radio which was a software issue. The car itself has been flawless and we have enjoyed it and will probably buy another Subaru. More
I have had really good experiences dealing with Courtesy until I needed to replace parts on my driver’s side mirror. We took the car down so that it could be eyeballed to determine exactly the parts we nee until I needed to replace parts on my driver’s side mirror. We took the car down so that it could be eyeballed to determine exactly the parts we needed. The parts were ordered and we paid for them then. My husband took the car down today as per our appointment and discovered the wrong parts were ordered and that I was going to have to pay $200 more as they ordered what was needed. This does not inspire confidence in your service. I am very disappointed in ya’ll. Betty Fawley. Saltville VA More
Salesman was no pressure dude. Offered alternatives when they didn't have what we wanted. Ordered what I wanted, albeit it took a while with the shipping with all the chip and ship Offered alternatives when they didn't have what we wanted. Ordered what I wanted, albeit it took a while with the shipping with all the chip and shipping mess going on, it arrived in the morning, drove it home before close of business day. Service department needs a little bit of work estimating actual labor time, having to go back and forth and labor not completed. No worries as they provided the loaner and still got things done. More
I was told I would be able to place a deposit to reserve a vehicle. I alerted other dealerships I was working with so as not to waste their time. Courtesy sold the car I was supposed to have reserved. No I’ a vehicle. I alerted other dealerships I was working with so as not to waste their time. Courtesy sold the car I was supposed to have reserved. No I’m stuck back at square one. Not even a “courtesy” call from anyone. Do not do business here. They will waste your time. More
Both sales & service are great. I got help getting an extended warranty which had expired. Plus the service department staff are always friendly, courteous, helpful, & service is fast. Been going to th extended warranty which had expired. Plus the service department staff are always friendly, courteous, helpful, & service is fast. Been going to the dealer for a long time. Really appreciate way I'm treated plus staff treats my dog so well when he comes along for Sube servicing! More