Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Courtesy Chevrolet

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.7
4,579 Reviews
We are a Family owned and operated business that takes pleasure in helping people find the cars, trucks, and suv's that meet their needs. The Courtesy Family is here to help, for your service, parts, new or used purchases. Our Internet team operates across the state of Arizona, as well as out of state. Did you know we are the ONLY CHEVROLET Dealership in AZ to offer NO DEALER ADD's on or NEW Chevys in stock? That's right! Our Dealer Ads are FREE Tint, GPS Device, Nitrogen and a FREE Exchange Policy. That is how important your business is to Courtesychev.com. Call now and put us to the test 602 279 3232 or email sales@courtesychev.com. Look us up on Facebook & Twitter to keep updated on the latest specials.
Contact Dealership
View Awards

1233 E. Camelback Road

Phoenix, AZ

85014

Directions

By Type

Showing 4,579 reviews

January 21, 2025

Bernie Flores, was EXTREMELY helpful and polite during our entire visit and he's the type Salesman anybody would love to buy from; EXPERT Courtesy Chevrolet Employee!!!! More

by adh4263
Recommend Dealer
Yes
Employees Worked With
Bernie Flores
Report | Print
January 18, 2025

I worked with Victor in Sales and Hector in finance. They were both awesome and went above and beyond to get me a vehicle that fit my current needs. Highly recommend them. More

by michelleh
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Bastida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2025 -

Courtesy Chevrolet responded

Thank you for your wonderful review, Michelle! I am thrilled to hear that Victor and Hector provided you with such outstanding service at Courtesy Chevrolet. It's great to know they helped you find the perfect vehicle for your needs. We appreciate your recommendation and look forward to welcoming you back soon. Enjoy your new vehicle! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

January 15, 2025

I appreciated the friendly service and they are honest and transparent with everything and helped me reference my rental - letting me know some of it would be covered by warranty company. Overall great More

by Mizangel2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
Report | Print
Jan 16, 2025 -

Courtesy Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you appreciated our friendly service and the honest, transparent communication regarding your rental and warranty coverage. At Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley, we strive to provide great customer service and it’s rewarding to know we met your expectations. We look forward to assisting you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

January 09, 2025

Gracias por la atencion de el sr Juan de ventas y luis de finanzas muy bonitas atenciones y un gran carisma More

by a64molina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Courtesy Chevrolet responded

¡Gracias por compartir tu experiencia! Nos alegra saber que Juan y Luis te brindaron un excelente servicio con su atención y carisma. En Courtesy Chevrolet, nos esforzamos por ofrecer la mejor atención a nuestros clientes. Esperamos verte de nuevo pronto y compartir más momentos positivos contigo. ¡Que tengas un gran día! Sincerely, Jessica Ogunjobi Customer Service Manager 602.798.2919

January 03, 2025

I recently took my 2019 Chevy Equinox in for service, and I couldn’t be happier with the experience. Matt and the service department were outstanding! They were professional, thorough, and made sure my suv w More

by Rose T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 06, 2025 -

Courtesy Chevrolet responded

Thank you so much for your wonderful review, Rose! We're thrilled to hear that you had such a positive experience with our service department and Matt. It's great to know that your 2019 Chevy Equinox is running like new, and we appreciate your kind words about our team's professionalism and thoroughness. We look forward to serving you again in the future for any of your maintenance needs at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

January 03, 2025

Excellent customer service! ! They treat you like family and the service department is very fast and courteous!! More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Walls
Report | Print
Jan 06, 2025 -

Courtesy Chevrolet responded

Thank you for your wonderful feedback, Fred! We're thrilled to hear that you experienced excellent customer service at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955. We pride ourselves on treating our customers like family and are glad our service department met your expectations. We look forward to welcoming you back soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 22, 2024

Great experience quick and easy process thank you for making a service trip stress free More

by Hector Bastida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Montez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2024 -

Courtesy Chevrolet responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with us at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Our team strives to make every service trip as stress-free as possible. We appreciate your feedback and look forward to assisting you again in the future! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 19, 2024

Good afternoon, my name is Damon Denstone. I didn’t meet you yesterday but wanted to share my experience regarding your team. We were treated professionally by Romario upon entering your esta More

by Jakedenstone
Recommend Dealer
No
Employees Worked With
Romario Kassis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Youngren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Courtesy Chevrolet responded

Thank you for taking the time to share your feedback. We sincerely apologize that your visit did not meet your expectations. Providing exceptional service is our top priority, and it’s clear we fell short of delivering the experience you were hoping for. After reviewing the details of your visit, we want to clarify some aspects of the interaction. Our team was following General Motors' guidelines, which require customers to choose between either the Employee Purchase Price or the Dealer Discount but not both. We understand this may have caused frustration, and we truly regret that our efforts to explain this policy left you feeling disrespected or unwelcome. We are committed to fostering a professional and respectful environment at all times. While we strive to provide clear and accurate information, it’s equally important to ensure our communication reflects empathy and understanding. Your feedback has highlighted areas where we can improve, and we will address this internally to prevent similar situations in the future. We hope you’ll reconsider giving us another opportunity to assist you in the future. If you would like to discuss this matter further, please don’t hesitate to reach out to me directly. Thank you again for your feedback, and we wish you the very best with your new vehicle. Sincerely, Jay Schmidtke General Manager Courtesy Chevrolet 480-676-3038

December 18, 2024

Courtesy has been a great place for service and their no pressure, no problem approach in selling cars is a very nice. Mateo, Donald, Cadence and Santos are a just some of their well rounded team! We’ll be More

by debandy11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Santos Nogales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Swafford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cadence
Report | Print
Dec 18, 2024 -

Courtesy Chevrolet responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our team, including Mateo, Donald, Cadence, and Santos. At Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955, we pride ourselves on providing a no-pressure environment and excellent service. We look forward to welcoming you back soon! Best, Jessica Ogunjobi Customer Service Manager 602.798.2919

December 16, 2024

On Friday night we arrived at courtesy Chevrolet picked out a vehicle and completed our foursquare. Then went to fill out paperwork to find out are sale man charged what we wanted to buy to a different tru More

by Jdandsoninc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Erick Barrios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2024 -

Courtesy Chevrolet responded

Thank you for sharing your experience, and we sincerely apologize for any confusion or frustration during your late night visit to Courtesy Chevrolet. Our goal is always to provide our guests with transparent and exceptional service, and it’s clear we fell short of your expectations this time. To address the situation, we understand you were shown two vehicle options: the first priced at $65,000 with $8,500 in GM savings and rebates, and the second at $58,000 with $13,000 in savings and rebates. We also increased the value of your trade-in to accommodate your $18000 in negative equity. Unfortunately, since it was late and after normal business hours the storage lot was closed, we weren’t able to physically show you the second vehicle at that time, though the sales person did provide the vehicle details, including the MSRP. We were able to meet your target payment on the lesser priced vehicle. We’re sorry for any miscommunication regarding the vehicle selection and your expectations. Your trust is important to us, and as loyal Chevy fans, we value your business immensely. If you would like to revisit this situation or discuss further, I would be more than happy to personally assist you to ensure we address your concerns. Please feel free to reach out to me directly at 480-676-3138, so we can work toward a resolution. We truly hope to have the opportunity to regain your trust and demonstrate the level of care and integrity Courtesy Chevrolet stands for. Sincerely, Luis Becerra General Sales Manager Courtesy Chevrolet

1
2
...
458