Hector Bastida

Would Not Recommend, extended warranty is crap, over promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to promised and UNDER delivered. Service and finance don’t communicate. My fiancé and I purchased a Yukon from Courtesy in June, and I’ve waited to address the issues in the review hoping they would address them but nope, unfortunately, our experience since purchasing the vehicle has been absolutely terrible. We are a family of six (two adults and four children), so having a large SUV is a necessity. When we purchased it, the OnStar was already not working. We were told to bring it back as soon as possible to have it fixed because the service department was closed at the time of purchase. Okay, understand, so we did exactly that, and that’s where our experience quickly went downhill. We purchased the additional extended warranty and were assured that certain repairs would be covered, excluding of course windshield, brakes, tires, all the stuff we know wouldn’t be covered. We were specifically told that if our vehicle needed to be in the shop for an entire day, we would be provided with a loaner vehicle. Great, because as a family of six, we cannot simply go without transportation. We scheduled and dropped it off, we were told there was no loaner available and wouldn’t be one available. On top of that, the dealership kept our vehicle for OVER A WEEK, only to tell us they would not order the necessary parts until AFTER our extended warranty became active in August. We purchased the vehicle in JUNE. What in the world was the vehicle doing there for so long then!? Fast forward to now, and we have been trying for OVER FOUR WEEKS to get the onstar and remaining issues addressed that are covered under the extended warranty we paid for. One of the parts they already know needs to be replaced STILL HAS NOT EVEN BEEN ORDERED. The communication has been beyond frustrating. Service tells us one thing, finance tells us another, and apparently no one can get on the same page. We have made numerous calls, been promised follow-ups, and have had calls go unanswered. When someone finally does get back to us, it’s usually just to say they still haven’t come to a decision. There is no resolution, no accountability, and no sense of urgency, we’re currently waiting 2 weeks for a call back and we’ve been leaving vm’s. What makes this even more frustrating is that everyone was wonderful when we were purchasing the Yukon ( go figure) . However, once the sale was complete, the level of customer service completely changed. It feels like getting us into the vehicle was the priority, but actually standing behind the vehicle and the products we paid for is no longer anyone’s concern. We have now reached the point where we are taking our business elsewhere because we simply cannot continue chasing people down, getting conflicting answers, and being given the runaround. We expected better, especially when purchasing such a significant vehicle for our family. Unfortunately, Courtesy Chevrolet has been a huge disappointment. More

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Excellent customer service, very responsive and a pleasure to do business with. Scott is the best in the west! pleasure to do business with. Scott is the best in the west! More

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Mustafa 💯I purchased a Chevrolet Suburban a few weeks ago and had an excellent experience. Mustafa and Hector were both amazing—professional, friendly, and very helpful throughout the whole process. They ago and had an excellent experience. Mustafa and Hector were both amazing—professional, friendly, and very helpful throughout the whole process. They made everything smooth and stress-free. Highly recommend Courtesy Chevrolet and especially Mustafa and Hector for anyone looking for a new vehicle! More

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Great job from the sales and finance dept in their patience and knowledge making sure to acknowledge and answer my questions patience and knowledge making sure to acknowledge and answer my questions More

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Hector remained very professional throughout the whole process and made me feel very comfortable. This can typically be a grooling process as I've experienced that situation many times but we shared laugh process and made me feel very comfortable. This can typically be a grooling process as I've experienced that situation many times but we shared laughs and I left feel valued and comfortable with my purchase. I will definitely pass along Hector and Gabriel (salesman) information to my friends and family. More

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I’ve purchased several vehicles among many different dealerships and Hector by far provided me with the best service. I found Hector to be both very personal and professional. I asked many questions and dealerships and Hector by far provided me with the best service. I found Hector to be both very personal and professional. I asked many questions and required clarification to better understand the best plan to proceed with and there was never and shortcuts given. I felt comfortable by the time I walked out of the office. I have a new go to guy and dealership. Thank you Hector for your assistance, it was truly a pleasure. More

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I worked with Victor in Sales and Hector in finance. They were both awesome and went above and beyond to get me a vehicle that fit my current needs. Highly recommend them. They were both awesome and went above and beyond to get me a vehicle that fit my current needs. Highly recommend them. More

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Awesome family atmosphere and best team all around. Made us feel welcome and friendly as well Made us feel welcome and friendly as well More

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Definitely the place for finding a vehicle. If they say it, They will do it. Jesus was a great sales person and hector was very helpful in financing. Thank you Courtesy. If they say it, They will do it. Jesus was a great sales person and hector was very helpful in financing. Thank you Courtesy. More

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Waiting for a real response to a serious issue that has been discovered recently about a hidden accident after purchasing the vehicle. been discovered recently about a hidden accident after purchasing the vehicle. More

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