Coulter Nissan

Fantastic experience I came in with admittedly unrealistic expectations for buying a new car ($150 a month). I didn't want anything fancy obviously, but difficult conside I came in with admittedly unrealistic expectations for buying a new car ($150 a month). I didn't want anything fancy obviously, but difficult considering my credit. I was looking at a new 2016 Versa, and we were pretty close to my budget, but not quite there. I worked with David and James, and they came up with a fantastic deal for me on a certified used 2015 Versa Hatchback. The warranty was better than what Nissan provides on the brand new cars, it has everything I wanted, plus it's adorable. Everyone that I dealt with at this dealership (David and James in sales, and Alan in finance) was just great. They seem like good-hearted, honest people who just happen to work in a car dealership. They were patient, informative, and very accommodating to my ridiculous expectations (without even insinuating that I was being ridiculous). I would hang out with any of these people in my free time, and I'm picky about whom I spend time with. They were never condescending or rude, certainly not pushy. They were so good to me that I overheard another customer getting a little uppity and felt defensive on their behalf. I would definitely recommend this dealership to anyone. More

New Car Purchase Garrett was exceptional in all angles despite the fact that the vehicle we specifically wanted was not available. The entire team tried their best to Garrett was exceptional in all angles despite the fact that the vehicle we specifically wanted was not available. The entire team tried their best to procure the vehicle we wanted and I would just like to commend Garrett for his patience in dealing with our request. Although it was frustrating to have to return the next day, I still give them a 5 star. More

Best purchase experience yet! Everyone from sales to finance was stream lined. They even waited outside for us to pull up. Scott MADE this deal from beginning to end. All the staf Everyone from sales to finance was stream lined. They even waited outside for us to pull up. Scott MADE this deal from beginning to end. All the staff from sales to finance to managment were always smiling and over the top helpful. Coulter Nissan made me and my wife feel like all they wanted to do was help. Scott answered all my questions and was candid the entire time. I would definitely recommend them. Driving our new Armada we wear our Coulter badge with pride. Coming from a guy "in the business" Keep up the great work! More

Outstanding Salesman Experience! Idress knows his stuff on the Nissan's. He is such a professional salesman!. When we arrived I knew I wanted a Murano and still wanted to look at the Idress knows his stuff on the Nissan's. He is such a professional salesman!. When we arrived I knew I wanted a Murano and still wanted to look at the Maxima, car I always wanted, and Pathfinder. Idress was so considerate and patient with me to show us these 3 vehicles. Idress even says "would you like to test drive the vehicles" I said no it was fine just him showing them to me. He even took his time repeating himself a few times on how to use all those gadgets, which are all new to us, LOL. Idress stayed with us until we drove off in our new 2016 Murano, that meant quit a bit. Maybe Idress was salesman for the day and will be for Coutlter's 2016 Salesman of the year. Idress thank you, keep smiling and great salesmanship! The Arellano's More

Pretty bad. This is the worst experience I ever went through and I did not even buy a car! I would stay away. Somehow I got spam email from this place. They said This is the worst experience I ever went through and I did not even buy a car! I would stay away. Somehow I got spam email from this place. They said I bought a car from them and were going to give me $500.00 bucks off another car. I called to see what this was about. I said I do not remember buying a car from you. I said do you know who my salesman was I live 2,000 miles away! They looked it up in the system and said I bought a car in 2011. I go I will not argue with 500 bucks off! Seems like they are not organized and do not know what they are doing. I had them quote me a car that was listed on their internet for $12,999.00 which was a Nissan Sentra S automatic. I was expecting to get for about $12,500.00 with the $500.00 coupon since they said they would honor the coupon. They raised the car to $13,999.00 when I told them AGAIN I lived 2,000 miles away. They also decided to not honor the $500.00 coupon which I thought was fine since I never bought a car from them. It gets worse. The car keeps going up. Now they added $1999.99 for a value package. I said I am not from there and I do not want it or need it. Now the price is up to $15,999.99. Then she said add 399 for a document fee. I thought 399 was high as I am used to paying 150-250. I go can you give me a different car without the value package. I go it seems odd my price keeps going up since after I said I am not from here. Mollie Arnold starting yelling at me and acting crazy and said all the dealers do this here. She told me to call other car dealers in the area because they do the same thing but they will beat their price after I call them. So I called 2 other dealers in the area and they did the same thing with a value package. Their value package was cheaper coming in at $1495.00-$1700.00. They said there was nothing they could do about it. They however did not raise their car one bit when I told them I was out of town and stayed at the internet price. The other dealers were also helpful, friendly, and tried to earn my business. I called Mollie Arnold back to give her feedback. I said yes you are correct they do charge a value package coming in at 1495-1700. However they did not raise their car price $1,000.00 when I told them I was out of town! Mollie started acting crazy again and started yelling at me. I go calm down you asked for feedback and said you would match their price. Mollie started yelling again. I go I can get a higher Sentra sv trim at another place for the $15999.99 before tax and document fee for your same price so let’s quote another trim as the one you quoted at first is not going to work out for me. Mollie started yelling at me again asking for the total price. If she cannot add the numbers up I was telling her that is not my fault. I gave her feedback and gave her numbers. I go lets at least get the tax price correct on the next quote! 2.9% is not 1875.00 on a $1599.99 car you’re charging me over 8.6% and my tax in OH at most is 7.25% so this needs to be corrected. All of the dealers I called said if you ship a car you pay the tax of the state you live in when it arrives. They said at most they will collect is 2.9% before they ship it. Mollie Arnold started yelling at me again. She said she was going to have a manager call. A manager never called. I called and asked for a manager and left a voice message saying how Mollie Arnold was rude and kept yelling at me for no reason and I needed a different car quoted. The manager called while I was at work and left a message. I called back at least 7 times and the manager avoided my calls and messages. Still have not heard from him or received my quote. I would stay away from this. I will most likely call Nissan corporate and tell them about my bad experience as they should know. More