Cortese Ford Lincoln - Service Center

The service I received was timely and courteous. Very easy to make appointments online and drive in for service. Thank you Cortese! Very easy to make appointments online and drive in for service. Thank you Cortese! More

I bought my escape here, and I’ve been coming here for all of my maintenance and inspections. They always give great service and are very courteous. all of my maintenance and inspections. They always give great service and are very courteous. More

I dropped off my vehicle May 15. And got it back August 12. During that time I was treated like everything was my problem, when it was a manufacturing defect. They were not helpful w And got it back August 12. During that time I was treated like everything was my problem, when it was a manufacturing defect. They were not helpful with a loaner or rental. I finally got a rental and it was more expensive than getting outside of the dealership. I had called to check up on the progress of getting my vehicle fixed and I requested and was told I would get a callback. I got about 4 callbacks in the 3 months that they had my vehicle. All and all it was a nightmare experience! More

I can trust Cortese to conduct the necessary service to keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! keep my F-150 running like new. They get it up to par in short order so I can keep my life moving. Thanks Cortese! More

Done before I finished my coffee and the cost was less than expected. I’d go back. than expected. I’d go back. More

Cortese has knowledgable and helpful service writers that make service Easy. Always get service done promptly and completely. make service Easy. Always get service done promptly and completely. More

Always friendly, reliable and professional! ! The service dept always schedules appts or service issues in a timely manner!! ! The service dept always schedules appts or service issues in a timely manner!! More

Rushed while we were there. Way above msrp on vehicles back ordered 1.5 years. Service needs to follow through with customers taking service personnel on test drives to demonstr Way above msrp on vehicles back ordered 1.5 years. Service needs to follow through with customers taking service personnel on test drives to demonstrate issues. More

The estimate provided quoted an engine that did not fit the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quot the vehicle, but was $500 more than the one that would. The prices for the parts were above Ford MSRP at a Ford Franchise. Also, the labor was quoted as a Lump Sum and using the posted rate, amounted to twice the actual amount of time to perform the work. Also, having provide the results of the diagnostics from the first shop it was at, Cortese took an hour and a half to provide the same information. This was longer than it took for the non-Ford shop to determine the problem and provide the same solution (which was provided to Cortese). It does not appear to be the fault of the members of the service department, instead it is whoever handles the pricing in the system. Horrible experience. Very concerned with others having work done and not taking the time to verify that they are not being intentionally overcharged. We are still going to be in the market to purchase a new vehicle in the next six months, but after this experience it will not be a Ford or anything from any member of the Cortese group. More

Always pleased with the service at Cortese Ford. Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our famil Excellent customer service and always efficient and timely getting my Bronco it’s maintenance serviced. We will always recommend Cortese to our family and friends. More