Cortese Ford Lincoln - Service Center

Pretty expensive visit for oil change and tire rotation. You'd think being a loyal customer for many years buying and leasing from Cortese there's be cheaper service opportunities. They were fairly quick co You'd think being a loyal customer for many years buying and leasing from Cortese there's be cheaper service opportunities. They were fairly quick completing the service. More

About the worst experience I have ever had. Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not re Needed an A/C evaporator, and a backup camera. Brought it in and left it on Monday, Service indicated it would be ready on Wednesday. After not receiving a call I called Wednesday afternoon to verify everything was ready. Response was "we can't get the parts in and no timeframe on when they might come in. Do you want to leave the car?" I said No I need it. Ok was the response, but now we'll need $1400 in order to order the parts. Ok I agreed. After no call for a week, I called. Response was "Still no timeframe on getting parts." After no call for another week, I again called. "Still no timeframe on getting parts". After the 3rd week of no call, and no timeframe I said i'm cancelling my order, so can I get my deposit of $1400 back as you have no idea when the parts might come in. Response was "OK, but we'll have to charge you for the diagnostic appointment from 3 weeks ago". No call back, i did notice a credit on my credit card of $1033, so they charged me $367 for the diagnostic service from 3 weeks ago. Again no call back no explanation. More

We did not have a pleasurable experience here. When we arrived, no one was there to greet us, so we went into the office, waited 5 minutes, and finally went to the Cashier for help. Mind you; she When we arrived, no one was there to greet us, so we went into the office, waited 5 minutes, and finally went to the Cashier for help. Mind you; she saw that we walked in and appeared to ignore us. I asked her for help, and she stated that pull the car in and someone would help us. We did so, and the mechanic was very dismissive of us. We gave him the keys and told him the services we wanted (the 30k maintenance service that Ford suggested). He said, "Ok, got it," we also mentioned that there was something weird going on with the parking sensors, to which he replied that he wouldn't have time to hook it up to the computer today and that we would need to come back (mind you this was at 12:30 pm). We said ok, and then he told us he had been here for 25 years, knew what to do, and would text us when the car was done. We left, and 2 hours later, we received a text the vehicle was ready for pickup. We arrived at the shop, and no one was there to go over what was done to the car, if they noticed anything, etc. We saw the Cashier in the office looking over at us, annoyed, so we checked out. she was NOT friendly. On the paperwork from the mechanic, it said they changed the oil and rotated tires with a comment saying "the works" with no other explanation. We are new to the Ford family and will look for a different dealership/service department for future service. Very disappointing, especially considering all the positive reviews I have seen. More

Very well taken care of by Al & team. ..they added the oil change no problem with only 2-3 hours notice from me. ..they added the oil change no problem with only 2-3 hours notice from me. More

Service department quick, courteous and efficient. Brought my F150 in for an inspection and oil change. Had a cup of coffee while I waited for it. Had me in and out in a short time. Pleasurable exp Brought my F150 in for an inspection and oil change. Had a cup of coffee while I waited for it. Had me in and out in a short time. Pleasurable experience, even used my Ford rewards to pay for everything. More

Always a pleasurable experience customer service is top-notch. I have recommended Cortese to many and will continue to do so. top-notch. I have recommended Cortese to many and will continue to do so. More

Fast, thorough and courteous as always. I've kept coming back for many years now. I've kept coming back for many years now. More

The service department advisor, Al Rossester, was helpful, courteous, and attentive. I was able to have the replacement part for my Ford Fusion earlier than planned, and the work was done faster than helpful, courteous, and attentive. I was able to have the replacement part for my Ford Fusion earlier than planned, and the work was done faster than expected. More

Great customer service the management team answered and my question and solved my issue I was having my question and solved my issue I was having More

The dealership was clean but waiting room chairs uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I uncomfortable. Time that I was told it would take was over but was expected so took lunch. Attendant when I entered seemed to ignore me expecting I knew what to do and where to go. I didn't so was uncomfortable until someone finally realized I was lost and he was very helpful. More