Cortese Ford Lincoln - Service Center

I was able to get an appointment that fit my schedule however, the car was there multiple times for the same tire problem. however, the car was there multiple times for the same tire problem. More

Car was brought in for Ford ordered callback so there is not much to rate. You are still top rate with me even after so many years. Everyone is always pleasant and helpful and informative. Al always, thanks not much to rate. You are still top rate with me even after so many years. Everyone is always pleasant and helpful and informative. Al always, thanks for the service. More

Always a good experience when I bring my car in for service or as I did this time for an inspection. service or as I did this time for an inspection. More

Easy to schedule an appointment and timely. The vehicle was serviced right away. In and out. The vehicle was serviced right away. In and out. More

2nd time for electrical problem. They checked it all out found a different place than the 1 st. Ordered, received and installed. I m hopefully this will satisfy the problem. I am s They checked it all out found a different place than the 1 st. Ordered, received and installed. I m hopefully this will satisfy the problem. I am still very positive on the handling and professional action of the service department. More

Called the service center and scheduled an appointment for a Friday in August for a recall. Called the day before to inquire if I should plan to stay or drop off the car as that was not specified with the for a Friday in August for a recall. Called the day before to inquire if I should plan to stay or drop off the car as that was not specified with the first agent. This agent said my appointment was scheduled for the following Tuesday. (sure glad I called). Told me it was a web appointment that was then adjusted by a service rep. Nope, I did not fill out any online form, I only called. I drop the car off in the morning to pick it up after work. Got a call in the afternoon from the service manager assigned to my vehicle that there are bolts that need to be replaced but they are not in stock and won't be available until tomorrow. Since it was never stated as a two-day job, I did not make plans to not have a vehicle. Told the service rep I would leave the car overnight if I could, but that is not an option for me unless there is a loaner I can take for the night. No loaner was available, so I asked the service manager to try put the bolts back in. "Okay, we'll try but can't guarantee". Great... Get a text a couple of hours later that the car is ready for pickup. I pick it up and take a look at the receipt. There's a line item for 4 BAO bolts. So did the bolts magically appear on the shelf and I have the new ones in my car? Or was that forged by Cortese service manager to comply with warranty repair and I am going to have brake failure in the future? I would not ask because this is the second time I have had warranty/recall service done at Cortese and I caught the service manager lying to me about parts that needed to be replaced that were not actually replaced the first time. I do not trust he would be honest with me. More

Cortese Ford service is excellent Jack Hawes kept me informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up a informed at all my service appointments Cortese Ford technicians are great and do superb work and I trust them Service Recall was easy to set up appointment Also had issue with one tire and it was resolved fast and great job with no marks on the rim thanks again Service at Cortese Ford is efficient and very reasonable Keep up your excellent service please More

Took my vehicle in after the check engine light came on. It turned out to be a bad oxygen sensor that needed to be replaced. On the way home after picking up the vehicle, I heard a loud scraping sound on th It turned out to be a bad oxygen sensor that needed to be replaced. On the way home after picking up the vehicle, I heard a loud scraping sound on the highway. It turned out that one of the lower covers had come loose and almost fallen off. Fortunately I was able to get a tow back to the dealership and I left the car overnight. The next morning they had removed the cover and I was able to pick up my vehicle. However, it took several weeks before a new cover was in stock and I was not kept well-informed on the status of the part order. When it did come in, I was able to schedule an appointment within a few days and they put on the new cover while I waited. More

Darren Was a great help , The service at Cortese is 5 star , I have been dealing with them for over 20 years . I own 2 fords and will always use Cortese service center when service is needed . star , I have been dealing with them for over 20 years . I own 2 fords and will always use Cortese service center when service is needed . More

Darren and Al took care of my vehicle with highest of care. They serviced my vehicle rather quickly without waiting all day for it. care. They serviced my vehicle rather quickly without waiting all day for it. More