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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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November 03, 2022

Darren was the man at the Front desk, and shout out to the mechanics who diagnosed my problem and fixed it right away. I bought my vehicle a ( used ford) and was trying to get it serviced for months with More

by Jparris897
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

November 01, 2022

Outstanding job friendly customer service. Honesty with customers is very important to me and my husband. Job well done. More

by irisbertolone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

November 01, 2022

I was treated great & the service rep got me in and out! I love my car :) More

by jonellmichele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

November 01, 2022

Staff was pleasant. I felt 2 hours for an oil change was just too much for me (upon arrival was told 1 hour wait). They said the scheduler booked appts too close for t More

by KIMSTABA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Robinson
Nov 02, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review! We apologize for the extra time taken. Thank you for your understanding. We appreciate your business and if you need anything please feel free to call or stop in

October 28, 2022

Bad customer service. They don't care about the customer at all or fixing your vehicle properly. My vehicle was there 3 times for the same problem and still not fixed and More

by Jbyrd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again for any of your automotive needs in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

October 28, 2022

Outstanding job! Truck came out like new again. Al and the service team were excellent. Will come back to the team at ford for service in the future. More

by Brandon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Cortese Ford Lincoln responded

Thanks Brandon!

October 27, 2022

Fast service. Courteous. Good advise. Great experience. Darren replaced as small part that helped our car shift. The part was not covered on our drive-train warran More

by mike.gleghorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Cortese Ford Lincoln responded

Thanks Mike!!

October 21, 2022

Staff were Very pleasant at the desk initially and when checking out. Service was prompt too. Great job! More

by carolcoy121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review! We appreciate your business and if you need anything please feel free to call or stop in

October 17, 2022

The service was really good, great mechanic and the service counter guys were very helpful. More

by Cap
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry technition
Oct 18, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review! We appreciate your business and if you need anything please feel free to call or stop by

October 17, 2022

Great service. Got my vehicle in very quickly and fixed my issue with no hesitation!!! Definitely recommending to my friends and family!! More

by gpulleyn236402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

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