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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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November 18, 2022

Al was extremely helpful in getting everything taken care of on our Explorer. thank you More

by vadonlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

November 18, 2022

Still waiting for the key part of the starter unit I purchased from you for 397.00 More

by CITYFARMERJACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2022

The service I received at this dealership when I took my car in for maintenance shocking and very disappointing More

by MzzReed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cavallario
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Cavallario, Jordan Burnette, Tom Holtz
Nov 15, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

November 14, 2022

Service at Cortese Ford is always stellar. Fast and reliable every time. Pricing is reasonable. More

by khedberg000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review! We appreciate your business. If you need anything please feel free to call or stop by!

November 14, 2022

Service was great. I was there for NYS inspection but Al told me I had 2 recalls on my vehicle and that they should get fixed. He was able to squeeze those in. I was More

by Grace C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Cortese Ford Lincoln responded

Thank you Grace for the amazing review!

November 13, 2022

As always, great service. Appreciate the ease of scheduling appointments on line and being able to get an appointment in a timely manner. More

by vickirae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

November 11, 2022

Darren was the man at the Front desk and helped sort out a few recalls that I had on my vehicle. I bought my Ford at Spurr in Brockport but will bring it here in the future thanks to Darren! More

by Matthew.cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

November 11, 2022

Darren and Al were at the desk and they always make you feel welcome. If bring one car in, they always ask about the other one. They take care of us. More

by latham80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier in service- very friendly and helpful, David Eichelberger
Nov 12, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

November 06, 2022

Recently had my vehicle serviced at Cortese & as always the service was efficient & accurate. I can always count on respect & courtesy from everyone in the service department. Thanks to all! GOD bless. More

by Savedstephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review! We appreciate your business and if you need anything please do not hesitate to call or stop in

November 04, 2022

The car was ready in a timely manner. What else is there to say but you want 15 words! More

by BOBANDCONNIEAMAN
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Cortese Ford Lincoln responded

Thank you for the great review!

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