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Cortese Ford Lincoln - Service Center
Rochester, NY
1,211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,211 Reviews of Cortese Ford Lincoln - Service Center
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December 17, 2022
Friendly and ethical service center, highly recommended! I would encourage anyone with a Ford vehicle to come here for service. I would encourage anyone with a Ford vehicle to come here for service. More
by Susan_Ladwig
Verified CustomerEmployees Worked With
December 17, 2022
Great service. On time and on budget!! Always over delivering on their word and service On time and on budget!! Always over delivering on their word and service More
by joseph.pitnell
Employees Worked With
December 13, 2022
Al took great care of me! ! I will buy my next truck from you. Thank you ! I will buy my next truck from you. Thank you More
by tapage3
December 12, 2022
Everyone is extremely helpful and knowledgeable. Very accommodating and cordial staff. Excellent customer service. All my questions and concerns were satisfied. Very accommodating and cordial staff. Excellent customer service. All my questions and concerns were satisfied. More
by rwood38624
Employees Worked With
December 12, 2022
It was a good experience. The service rep did exactly what he said he would do. The service rep did exactly what he said he would do. More
by ee0217
Employees Worked With
December 07, 2022
Was great! But what else could I say I was An employee at that time. But what else could I say I was An employee at that time. More
by PATTY
Employees Worked With
Other Employees :
Susan Johantgen
December 04, 2022
They were very helpful and since they knew my fix would be fast they just did it right away so I didn't have to get a ride and come back which saved me a lot of time and money. be fast they just did it right away so I didn't have to get a ride and come back which saved me a lot of time and money. More
by Seideldevin12
December 03, 2022
I received Courteous, helpful and professional service. I needed shuttle service, and that was provided for me as well. I needed shuttle service, and that was provided for me as well. More
by EPARRIS2013
December 02, 2022
Darren is a very good person to interact with. He keeps you informed and will work with your time requirements. He keeps you informed and will work with your time requirements. More
by wilsonw
Employees Worked With
December 01, 2022
Cortese Ford has always been my dealership although it's across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been please across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been pleased with them. When my boyfriend scheduled the recall work, he was told it would be "about two hours". He arrived at the appointment time on 11/11/22 at 9am. He was told that it would be about an hour and a half until the part ARRIVED then "a few hours" to have the work completed. THis was a planned recall fix. Why was the part not there? So, he asked if they have a shuttle as he works and could not sit there for that many hours (he had planned on two but, not at least 5!). He was told no. So, he took an uber as that was the only option which cost him about $30. We got a text at 9:18 from Darren stating that if I needed anything I could reply to the text. I texted him back at 9:40am re: my dissatisfaction with the situation outlined above- with the time projected for the service vs what we were told on arrival. I never received a response. At 3:30, my boyfriend had to call another uber to go get the vehicle because I could not leave work to go bring him there and back, across town. So, I texted again at 3:35 to Darren and again, did not get a response. On 11/12, I texted again to ask if anyone monitors this line. I got back "YES Reply STOP to OptOut". I replied "So, why didn't I get a response?". I got back "Thank you for contacting Cortese Ford, we are currently closed..." Then Monday 11/14 at 9am, Darren wrote back and stated "Hi, this is Darren, Ford may email you a survey, I would apprecaite you filling it out as it's my personal report card. I hope everything was OUTSTANDING! Thank you!" There was ZERO recognition of my messages prior or my concerns that it cost me $60 in uber rides to drop off my vehicle for a recall fix. Why could we not get a shuttle or borrow a dealer car for the 5 hours it would take to keep my car at the dealership? This is poor customer service ALL THE WAY AROUND and I will not be returning to Cortese. More
by Kristen W
Employees Worked With
