Back

Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

Sort by
January 04, 2023

Blatantly overpriced, some of the billed work was clearly not done; on pick-up I had to insist on correction, which was quickly "repaired", loose dome light which was not loose before (and with grease finger More

by hihohiho08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 03, 2023

I was not expecting to be charged again for alignment as it was not done right at first time. Did not drive much as I was out of country. Found this after I came back and drove around. More

by krishsarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

Jan 16, 2023 -

krishsarkar responded

Well, I understand your goal but the repeat service provided (wheel alignment) cost me additional money stating that I drove 1200 miles probably caused the alignment go bad which I do not agree since I drove on smooth surface. I still see no improvement.as my steering wheel is pulling on right that you were supposed to fix. I do not want to get into any debate. Just responding since you requested. Thanks. Regards, Krish

December 27, 2022

Recently brought my truck in for service. Appointment was easy to make online, communication with Jack in Service was great and the vehicle was repaired quickly. Will be back for future servi More

by Meelybpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 27, 2022

Hello,my name is Mr. Derrick Levine And I own a 2016 Ford Escape and I love getting this service back there at court's ford department Al is the best service guy back the More

by derricklevine214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Derrick, thank you so much for the excellent review!

December 26, 2022

The service was great and the vehicle was done at the time that it was promised to be done. More

by s-johantgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

December 24, 2022

Darren understand communication with me cause me deaf. Also other Darren understand through videophone me sign language ASL glad them help me lot thank u Ford service and financial services More

by feagles7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

Dec 28, 2022 -

feagles7@gmail.com responded

Thank much communication with me cause me deaf through videophone and text with Both Darren thank both of them service and financial

December 22, 2022

Great service; treated with courtesy and respect as always. I won't take my vehicle anywhere else for service! More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

December 22, 2022

Al took care of my car and fixed it in a good amount of time. My car came back to good as new. More

by emarinilli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

December 20, 2022

Buying tires at a dealer can be expensive. I can't recommend this dealer as a place to purchase tires due to costs and excessive wait time. More

by GM5996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

December 19, 2022

As usual very happy with service. Staff is friendly and helpful. Been coming to Cortese for many years and never have had any issues. More

by Dan C
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Cortese Ford Lincoln responded

Dan, thank you so much for the excellent review!

...
28
...