Back

Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

Sort by
January 16, 2023

Great service. They went above and beyond for me and made sure everything was good to go More

by macesands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 16, 2023

Thank you for everything! The car runs smoothly now and it was all done in a quick time More

by Kat.how89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 16, 2023

I feel comfortable taking my vehicles to Cortese for service, the staff is excellent to work with, and I don’t feel like I’m being taken advantage of. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Thank you DJ for leaving such a great review!

January 16, 2023

had to take back for check engine light again and pay to have it diagnosed again repaired a second time. Will not go back. Don't take coupons if you don't give prior and then when you do they conveniently More

by Dennis.kupka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Hawes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Cortese Ford Lincoln responded

Customer satisfaction is our highest priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so we can go over your concerns. Thank you, Samantha Cortese

January 13, 2023

I have leased 4 (5) cars from Cortese. Both sales and service are top notch. Live the staff! More

by cditzel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Rainey
Jan 16, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 13, 2023

Very pleasant experience. When we need to buy a car again we will be back. More

by hstartup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 12, 2023

As usual Al and Keith were great: kind, considerate and professional. I've been a loyal customer for over 30 years and they have been loyal to me by their professional and honest business practices. More

by BroFro1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 09, 2023

Darren Van Orden is my advisor, and he’s been a pleasure to work with. Always answers his phone and calls me if there is an issue. More

by isra950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 09, 2023

Al was very helpful. Thought he was very knowledgeable and nice. Will be coming back More

by jp.bentnails
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 07, 2023

Was very happy with the service and they took care of several small issues for me without any problem. More

by lietteroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

...
27
...