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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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January 31, 2023

service was fine some communication issues but I understand things happen. Overall pleased with my work. More

by jerolddesimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2023 -

Cortese Ford Lincoln responded

Thank you for the great review!

January 30, 2023

My service appointment, was quick and customer service and non customer service employees were friendly. More

by JOHNCARNEVALE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson
Feb 01, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 30, 2023

Everything is working top shape after my last visit. I appreciate them doing the repair at no charge on a previously charged repair as well. More

by mathewtjones21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whichever technician did the work for me
Feb 01, 2023 -

Cortese Ford Lincoln responded

Thank you for the awesome review!

January 27, 2023

Darren did the intake, I called at the end of the day for progress report. It wasn't Darren, but the guy I dealt with when I picked it up, answered my questions - identified the codes that surfaced and thei More

by djc11_54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Cortese Ford Lincoln responded

Thank you for the great review!

January 27, 2023

The team is always friendly and engaging. Darren does a great job getting to know you and communicates well. More

by CHRISMADDALENO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 26, 2023

Excellent service staff at Cortese Ford Jack Hawes service advisor makes it easy to schedule and accommodating and knowledgeable Professional and the technicians are excellent and able to easily wor More

by swathes-musings.0t@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the awesome review!

January 26, 2023

As always the service was friendly and Courteous. I came in without an appointment and Jack got me right in. I was in and out within an hour. More

by zeinerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the amazing review!

January 23, 2023

Very Good Service, Good communication and fast. They went above and beyond for me. Thank You More

by bmartin131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for such a great review!

January 20, 2023

They had an opportunity to rip me off for additional service and products, but failed to do so. You'll need to talk to them about that. If word gets out that they show signs of personal integrity, they More

by jgoodnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the excellent review!

January 20, 2023

They do a great job with service and the price is fair. Vehicle was ready on time as always. More

by Gdisano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Cortese Ford Lincoln responded

Thank you so much for the great review!

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