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Cortese Ford Lincoln - Service Center
Rochester, NY
1,211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,211 Reviews of Cortese Ford Lincoln - Service Center
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April 04, 2023
What can we say true to your word, I had a situation with my new vehicle, Al and his crew handled. It perfectly came up with a fantastic solution. I then had a few personal things happen, which needed with my new vehicle, Al and his crew handled. It perfectly came up with a fantastic solution. I then had a few personal things happen, which needed me to travel out of town. Everyone was very accommodating to me. I didn’t pick my vehicle up till almost 3 weeks later and again, no problem everybody was very sympathetic and kind. Thank you. that meant a lot appreciate all of you sincerely, David Bennett. More
by bennettswagger
Verified Customer
April 03, 2023
Great customer service. I have not had any challenges since 1995 when I started with Cortese. I have not had any challenges since 1995 when I started with Cortese. More
by LETICIASANTA99
Employees Worked With
April 03, 2023
Went out of their way to get me in quickly. I waited for the service to be completed which was done in a timely manner. I waited for the service to be completed which was done in a timely manner. More
by derekvandenhandel
Employees Worked With
April 02, 2023
Excellent customer service, experienced staff. This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of This was my 1st time at this Ford dealership. I had previously gone to 2 other Ford dealerships. Based on my experience I would rate them a 10 out of 10. All the information they took down in what was needed was accurate. A message reminder was sent of the upcoming visit. Upon arrival Al in the service department confirmed what the vehicle was in for. All work done was done in a timely manner. The mechanic performed services without leaving any grease or oil on my vehicle. Al went over all the maintenance that was completed as requested including changing air filter & cabin air filters. Al also explained the upcoming maintenance services that would need to be done at 100,00 miles and an estimated cost for an idea of how much it would be. He explained the importance of each maintenance service that would need to be done as well as the order in which to do them if I couldn’t do them all at the same time. Samantha also followed up to see how my experience was which I thought was very nice. Based on the experience I had I would definitely recommend Cortese Ford to family & friends. More
by mmboss592
Employees Worked With
Other Employees :
I’m not sure who the mechanic was but they should also be acknowledged for their work done on my vehicle with a 5 star
March 25, 2023
Service there was excellent work done that needed to have my vehicle back onto the road. Darren the service representative is wonderful to work with and is always thorough with work that is needed. He was ev my vehicle back onto the road. Darren the service representative is wonderful to work with and is always thorough with work that is needed. He was even able to get my vehicle back a day earlier than expected very thankful for that. I have used Cortese for years and have been very happy with the great experience there always. More
by RBATTISTA
Employees Worked With
Darren VanOrden
March 23, 2023
so far i feel left hanging. an update or 2 would be nice. i don't take issue with cortese for the obvious defect with my brand new truck. i just want it fixed. i feel like m an update or 2 would be nice. i don't take issue with cortese for the obvious defect with my brand new truck. i just want it fixed. i feel like my truck is not a priority to be repaired and therefore in not a priority either. More
by brownbeer89
Employees Worked With
Brandon Buck 5 stars
March 22, 2023
I've been going to Cortese service department for many years. I feel like they are always very helpful. years. I feel like they are always very helpful. More
by pedinurse95
March 21, 2023
All the service work turned out good. Very fast and well done. I’ve always found Cortese’s service the best. Very fast and well done. I’ve always found Cortese’s service the best. More
by gosman
March 19, 2023
Thank you, Jack! I was treated kindly when I arrived. My car didn't take long, the process was easy! I was treated kindly when I arrived. My car didn't take long, the process was easy! More
by paige.serpem
Employees Worked With
March 13, 2023
Always awesome to get my car looked over here! Amazing people and very quick, thank you. Amazing people and very quick, thank you. More
by blperezf
