Cortese Ford Lincoln - Service Center
Rochester, NY
1,252 Reviews of Cortese Ford Lincoln - Service Center
Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anything I don't. I can always be sure that only the work I need is done. I can't thank him enough for all the help he has given me over the years. He is the reason I keep buying Ford and why my sister bought hers. Everyone is very friendly and professional. More
Service department has been helpful and honest. Al from service is respectful and communicates well during the process. Al from service is respectful and communicates well during the process. More
We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the part was fine and charged a diagnostic fee for what should have been a part replacement. When we finally got our car back it smelled of cigarettes. They deny it all and blame us. Find another Ford dealer before you buy or bring your car here. More
My recent appointment was amazing, Jack was so helpful and very professional. I felt at home and confident that I was receiving the best quality for my vehicle. Thank you Jack for all you did to make that and very professional. I felt at home and confident that I was receiving the best quality for my vehicle. Thank you Jack for all you did to make that happen! Jim Dailey More
I was scheduled for an oil change but asked for service to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. More
Speedy service. Very responsive. Highly recommend. True to their word. Very glad we found them. Very responsive. Highly recommend. True to their word. Very glad we found them. More
Went in for a safety recall and oil change. Received a text message when the car was ready to be picked up which was earlier than expected. Received a text message when the car was ready to be picked up which was earlier than expected. More
Great job , very professional and courteous ! I will be returning very soon thanks so much I will be returning very soon thanks so much More
great team, great people, great dealer, great waiting area, great coffee, no problems, happy day. TV had only one channel area, great coffee, no problems, happy day. TV had only one channel More
Its always a pleasure working with Jack. He works hard to keep his customers happy. He works hard to keep his customers happy. More