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Cortese Ford Lincoln - Service Center
Rochester, NY
1,252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,252 Reviews of Cortese Ford Lincoln - Service Center
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November 12, 2023
I am not pleased with the fact that I paid, in cash, for 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 4 new Michelin tires and was sent on way (after just passing inspection) with a leaking valve stem. I left shortly after for NJ. I had to stop at 2 shop , as I was told I had dirt on the bead ( paying each time). I stopped x 7 to fill the tire with air.. when I arrived home, the car was brought back to Cortese, where the problem was resolved. I feel my time, money, and frustration should be compensated for with 2 free oil changes and tire rotations. More
by kia2535
Verified CustomerEmployees Worked With
Other Employees :
Dave Robinson
November 11, 2023
I can’t speak for the sales side of the business, however the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs were met! More
by jfreer
November 10, 2023
Darren and the technician did an outstanding job. Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership fo Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership for repairs and sales. More
by 🤔
November 09, 2023
Jack did an excellent job with my service work. I was in for recall work and he found another problem, He told me about and made phone calls to another dealer involved and got the everything figure I was in for recall work and he found another problem, He told me about and made phone calls to another dealer involved and got the everything figured out. I've been with Cortese for years and would like to continue. More
by clkendall57
Employees Worked With
November 09, 2023
Service department is fine, very disappointed with the quality of the automobile. Brakes and tires at under 25,000 mile, gas cover issue, Shocks and brackets at under 60,000 and now another warning light quality of the automobile. Brakes and tires at under 25,000 mile, gas cover issue, Shocks and brackets at under 60,000 and now another warning light came on. I have never put this much money into a car and i have kept many for over 10 years. More
by helenhml
Employees Worked With
November 06, 2023
Jack is always helpful and strives to make sure everything is right. I have confidence in their work. everything is right. I have confidence in their work. More
by craigerlockwood
Employees Worked With
November 05, 2023
Very, very disappointed with the service. I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of money and very disappointed. Will be contacting the district sales manager to see what can be done. They tout that when you bring your vehicle in for service they’ll clean the inside and outside of your vehicle. We’ve had to ask them to clean our vehicles. Not the top notch service we expected. Wouldn’t recommend them to family or friends. More
by luchase
November 03, 2023
The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. correctly, courteous staff and they work diligently to get the cars in quickly. More
by Bruce
October 30, 2023
I had a good experience. I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at th I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at the same time 130. Everything was done Jordan was very friendly explained whatever I needed to be explained. Thank you More
by joielyn2002
Employees Worked With
Jordan
October 30, 2023
I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehicle. More
by DCORNWAL
Employees Worked With
