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Cortese Ford Lincoln - Service Center
Rochester, NY
1,229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
1,229 Reviews of Cortese Ford Lincoln - Service Center
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September 13, 2023
Wife went in for tires, oil change and inspection. They never performed the oil change but charged for it. I understand accidents happen but when I brought it back to rectify, the service advisor didn They never performed the oil change but charged for it. I understand accidents happen but when I brought it back to rectify, the service advisor didn't believe me at first. Turns out he didn't change the oil. At this point after a return trip that cost me 3 hours, I would have offered a refund to the customer for the oil change. They didn't. I shouldn't have to plead for a refund or complain. Small things like this will bring back customers, not me. More
by cosika45
Employees Worked With
N/A
September 12, 2023
The service is department is the BEST in Rochester! ! They're always willing to work with you and explain things as the work gets done. Al is the best, thank you!!! ! They're always willing to work with you and explain things as the work gets done. Al is the best, thank you!!! More
by mcconachiea
September 12, 2023
The service department is the BEST in Rochester! ! They communicate the process throughout the service. Al is always professional and personable! I always enjoy going in for service appointments!! ! They communicate the process throughout the service. Al is always professional and personable! I always enjoy going in for service appointments!! More
by mcconachiea
Employees Worked With
September 11, 2023
Quick, polite, cheerful team. No problems during my experience with this service department to date. No problems during my experience with this service department to date. More
by cwalsh12
Verified CustomerEmployees Worked With
September 10, 2023
This is an excellent service center. The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with yo The staff is very professional. This is my 3rd vehicle with them. The work they do are always within the estimate. The other thing. They wouk with you to have your vehicle serviced in a reasonable time. The technicians explain the problem that's easily understood. I would recommend this service center to . More
by SRELLOBO
September 07, 2023
The communication was really bad. I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear I needed my car back and called 6 times on Saturday after being told Friday morning that I would be called if the part was in or not. I made it clear that I really needed to be called bc I would pick my car up Saturday even if it wasn’t done. Also at one point the dodge collision called me and said they didn’t have my car.. cost was $100 over estimate too. Mostly I’m really upset about the lack of communication and how hard it was to know what was going on. Tuesday was my first day back at work for the school year and I had to Uber because I hadn’t heard about my car. Had to call a lot of times on Tuesday before I finally was told that it was being worked on. When I called at 9:15 Darren said he would get my paper work and call me right back… I called him back at 12:45 after waiting and also texting him at 12. Just really stressful and frustrating experience with awful communication. More
by Clairemcohen72
Employees Worked With
September 07, 2023
Good service and a special thanks to Darren the service advisor who kept it real since this is an older car advisor who kept it real since this is an older car More
by Dedrake
Employees Worked With
September 05, 2023
Professional, skilled, courteous staff in the service department. Waiting area is comfortable and accessible. Prices are comparable to other dealerships. department. Waiting area is comfortable and accessible. Prices are comparable to other dealerships. More
by oveovermyer
Employees Worked With
September 02, 2023
I was very disappointed with my service this visit. I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for br I had a 7:30 appointment and did not have any info back until the next day. After that it took 4 more days to get my truck back. This was also for brake service on a wheel that had just been serviced 4.5 months prior. I was charged again for pads and rotor. I had to call for updates and quite often my calls would not be returned. I also left a message for the service manager about not getting updates or my calls returned and never heard back from him either. I understand being busy but it doesn't take that long for a quick update call. More
by jgentzke
August 26, 2023
On time, efficient and convenient. I am handicapped and this service met my needs for auto repair I am handicapped and this service met my needs for auto repair More
by g_beckingham
Employees Worked With
Other Employees :
Dave Robinson, Makayla Buscemi
