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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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November 11, 2023

I can’t speak for the sales side of the business, however the service and parts departments excel in customer service and satisfaction. They are very friendly and have gone above and beyond ensuring my needs More

by jfreer
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young Parts Counter Employee
November 10, 2023

Darren and the technician did an outstanding job. Together the vechical was repaired in a very acceptable time. Thanks to the entire staff at Cortese Ford. I would highly recommend this dealership fo More

by 🤔
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Jack did an excellent job with my service work. I was in for recall work and he found another problem, He told me about and made phone calls to another dealer involved and got the everything figure More

by clkendall57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Service department is fine, very disappointed with the quality of the automobile. Brakes and tires at under 25,000 mile, gas cover issue, Shocks and brackets at under 60,000 and now another warning light More

by helenhml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

Jack is always helpful and strives to make sure everything is right. I have confidence in their work. More

by craigerlockwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Cortese Ford Lincoln responded

Jack thanks for the kind words!!! We appreciate your business.

November 05, 2023

Very, very disappointed with the service. I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of More

by luchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

I had a good experience. I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at th More

by joielyn2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 30, 2023 -

joielyn2002 responded

Great service Jordan is a very nice man very respectful and explains everything to you. Thank you.

October 30, 2023

I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi More

by DCORNWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for being apart of the Cortese Family. We appreciate the many years your have entrusted us. Thank you so much for your business.

October 27, 2023

Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin More

by pellen29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All mechanics
Nov 02, 2023 -

Cortese Ford Lincoln responded

We thank you so much for the kind words. We appreciate your business.

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