Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cortese Ford Lincoln - Service Center
Rochester, NY
1,252 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,252 Reviews of Cortese Ford Lincoln - Service Center
Sort by
April 10, 2024
Been here twice. The first visit was perfect, not so much on second. Needed an oil change, inspection, and 2 recalls. They asked me which recalls I needed when I got The first visit was perfect, not so much on second. Needed an oil change, inspection, and 2 recalls. They asked me which recalls I needed when I got there so obviously filling out the service form while making the appointment is busy work. They didn’t have the part to fix one (they had to go get it from somewhere) and ford hasn’t supplied the tool to fix the other. So I got there at 7:30, was dropped off at home around 10:30, called to say finished at 3:30. $300 for oil change, inspection on a 2022 car, and new air filters. Had I known labor to install an air filter was twice as much as the air filter I would have done it myself. To top it all off, I will have to do it again at some point as there is still an open recall. More
by MJS134
Verified CustomerEmployees Worked With
April 09, 2024
Cortese Ford consistently offers great service. This visit was for an oil change and tire rotation. I was in and out very quickly. This visit was for an oil change and tire rotation. I was in and out very quickly. More
by dexterwinter
Employees Worked With
April 06, 2024
The service I had was the worst ever. There is definitely no communication with service/customer. There is definitely no communication with service/customer. More
by rhowie3
Employees Worked With
April 01, 2024
As I have written before, the folks here at Cortese have been great! I especially enjoy my interactions With Darren Van Orden in service. Always provides accurate times and has never tried to upsell which been great! I especially enjoy my interactions With Darren Van Orden in service. Always provides accurate times and has never tried to upsell which I truly appreciate. More
by wilsonw
April 01, 2024
Appointment was easy to make. They communicated well thru out the process. I will continue to have Cortese service my truck They communicated well thru out the process. I will continue to have Cortese service my truck More
by aswan
Employees Worked With
April 01, 2024
Kept me updated on everything and very respectfully the entire interaction when my car was in the shop entire interaction when my car was in the shop More
by kfoster921014
Employees Worked With
April 01, 2024
Was able to get an appointment quickly for an oil change. Did are great job and Al was a great help. Did are great job and Al was a great help. More
by azeiner7
Employees Worked With
March 28, 2024
Kept us informed throughout the day with text message. Responded by text when asked a question. Responded by text when asked a question. More
by SWITZ193
Employees Worked With
March 25, 2024
Darren VanOrden has taken very good care of my service requirements and does not try to up-sell me which I sincerely appreciate. requirements and does not try to up-sell me which I sincerely appreciate. More
by wilsonw
Employees Worked With
March 18, 2024
Everything is great like always. Thank you for a fast and quality service. .. thanks again Thank you for a fast and quality service. .. thanks again More
by salnikov
Employees Worked With
