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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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December 12, 2023

Cortese is very customer oriented. Especially the service department. They are always there to help and take care of your needs. They offer friendly efficient service. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Cortese Ford Lincoln responded

We thank you for your kind words and allowing us to earn your business.

December 12, 2023

service is always a great experience! not sure why I was charged $105.00 for a half hour service. It still does not feel right in the front end when driving on the expressway. More

by djnike22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2023

I had to wait a almost 3 weeks for the transmission to be fixed but the results were great. More

by pjp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Cortese Ford Lincoln responded

We so appreciate your patience and thank you for your business.

December 11, 2023

Communication was good and repair was completed in a timely manner. Experience here has been good. More

by uxm19.7.86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Cortese Ford Lincoln responded

We thank you for your business.

December 11, 2023

I used the Night owl drop off service which worked flawlessly. Also, the worked was completed at the time and cost promised. More

by DAVID.YUHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2023

All of the staff were very friendly. They kept me informed and updated throughout the entire process More

by k_mont1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Cortese Ford Lincoln responded

Thanks for the kind words and the 5 stars! We appreciate your business.

November 28, 2023

The repair work took more then one day with no advance notice or update during the day. No one answers the phone or knows the status of the repair work when you call. More

by carey1601
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No One
November 27, 2023

I was able to schedule an appointment at a time that worked for me, and the necessary repair work was completed. More

by Runningz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2023

Very nice and knowledgeable service staff and department. The company is great to work with and has a great reputation More

by msgsteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2023

Thank again Darren, for all you do on my truck my radio is working great one love More

by silverbuick04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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