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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,227 Reviews

1,227 Reviews of Cortese Ford Lincoln - Service Center

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November 22, 2024

Always a fantastic experience at Cortese. I can always count on honesty, transparency and respect. This has been my go to dealership for many, many years and I recommend anyone who’s looking More

by SavedStephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Cortese has been my go to dealership for years. The people there are all very friendly and helpful and the service department has not failed us for any service work we need done. More

by gosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Sypolt - Service Advisor
November 20, 2024

Friendly, on time, reliable, good job, fast, good quality, customer oriented, pick and drop available More

by S.dehne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 18, 2024

Very personable and helpful. Not high pressured. I felt respected and well treated. Would recommend to others. More

by cnbobowski
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2024

Thank you You're the best as always. Fast and without any troubles. Thank you. More

by salnikov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Cortese Ford Lincoln responded

Thank you so much for the great review. We appreciate you.

November 08, 2024

Massimo N was a wonderful help in choosing the vehicle, walking my through the purchase and everything went wonderfully. More

by gwadsworth57
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Massimo N
November 04, 2024

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

I am LOVING their new valet service. They picked up my Explorer which needed an oil change and inspection and returned it to my home a few hours later. No need to take time off from wo More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 06, 2024 -

Cortese Ford Lincoln responded

Colleen, we are glad to be able to offer you services that offer convenience for our customers. Thanks so much for your business.

October 29, 2024

I set an appointment for an oil change for my vehicle and was waiting at the dealership for 2 and a half hours. Additionally, I was charged roughly $200 in labor to replace 2 air filters. More

by ryanmiller.ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No idea who is was at the service desk
October 29, 2024

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

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