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Cortese Ford Lincoln
Rochester, NY
2,332 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,332 reviews
December 07, 2022
Was great! But what else could I say I was An employee at that time. But what else could I say I was An employee at that time. More
by PATTY
Verified CustomerEmployees Worked With
Other Employees :
Susan Johantgen
December 04, 2022
They were very helpful and since they knew my fix would be fast they just did it right away so I didn't have to get a ride and come back which saved me a lot of time and money. be fast they just did it right away so I didn't have to get a ride and come back which saved me a lot of time and money. More
by Seideldevin12
December 03, 2022
I received Courteous, helpful and professional service. I needed shuttle service, and that was provided for me as well. I needed shuttle service, and that was provided for me as well. More
by EPARRIS2013
December 02, 2022
Darren is a very good person to interact with. He keeps you informed and will work with your time requirements. He keeps you informed and will work with your time requirements. More
by wilsonw
Employees Worked With
December 01, 2022
Cortese Ford has always been my dealership although it's across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been please across town from my home. When the recall came out recently, I decided to use Cortese instead of the Greece options because I have always been pleased with them. When my boyfriend scheduled the recall work, he was told it would be "about two hours". He arrived at the appointment time on 11/11/22 at 9am. He was told that it would be about an hour and a half until the part ARRIVED then "a few hours" to have the work completed. THis was a planned recall fix. Why was the part not there? So, he asked if they have a shuttle as he works and could not sit there for that many hours (he had planned on two but, not at least 5!). He was told no. So, he took an uber as that was the only option which cost him about $30. We got a text at 9:18 from Darren stating that if I needed anything I could reply to the text. I texted him back at 9:40am re: my dissatisfaction with the situation outlined above- with the time projected for the service vs what we were told on arrival. I never received a response. At 3:30, my boyfriend had to call another uber to go get the vehicle because I could not leave work to go bring him there and back, across town. So, I texted again at 3:35 to Darren and again, did not get a response. On 11/12, I texted again to ask if anyone monitors this line. I got back "YES Reply STOP to OptOut". I replied "So, why didn't I get a response?". I got back "Thank you for contacting Cortese Ford, we are currently closed..." Then Monday 11/14 at 9am, Darren wrote back and stated "Hi, this is Darren, Ford may email you a survey, I would apprecaite you filling it out as it's my personal report card. I hope everything was OUTSTANDING! Thank you!" There was ZERO recognition of my messages prior or my concerns that it cost me $60 in uber rides to drop off my vehicle for a recall fix. Why could we not get a shuttle or borrow a dealer car for the 5 hours it would take to keep my car at the dealership? This is poor customer service ALL THE WAY AROUND and I will not be returning to Cortese. More
by Kristen W
Employees Worked With
December 01, 2022
My first time in the repair department due to a manufacturing recall and I received top of the line service. Thank you Cortese‼️ manufacturing recall and I received top of the line service. Thank you Cortese‼️ More
by kenshawn2
December 01, 2022
We just purchased a new Expedition from Cortese. The salesperson Josiah Heath was very helpful and knowledgeable. He was very patient, not pushy and showed his knowledge being able to answer all our The salesperson Josiah Heath was very helpful and knowledgeable. He was very patient, not pushy and showed his knowledge being able to answer all our questions. Our choice of dealerships was based mainly on their excellent service department. We have purchased many vehicles there over the years and the service department is what keeps us continuing to do business there. We highly recommend Cortese. More
by gosman
Employees Worked With
Other Employees :
Josiah Heath
November 30, 2022
I have bought my three cars, a Mustang, a Focus RS, and a Edge Sport, all from Cortese. The attention is courteous, the work is done on time and of very high quality. I have been going to Cortese since 2013 Edge Sport, all from Cortese. The attention is courteous, the work is done on time and of very high quality. I have been going to Cortese since 2013 and will continue going for the time being. This time, I replaced all my tires in the Edge Sport (Pirelli Scorpion Zero, I recommend them, I did my research) and the matches the Tirerack.com price. I see the bill I get from Cortese not as an expense but as an investment. Thanks Al and Darren in service, They are the best. More
by Larry A
