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Cortese Ford Lincoln

Rochester, NY

4.6
2,314 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,314 reviews

November 04, 2024

The service was fast and they explained everything. I like having the same person to deal with. Jack was very helpful. More

by s.shah9687
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Cortese Ford Lincoln responded

We do like to have you build a rapport with your advisor here, however sometimes if that person is not here the day that your appointment is, we promise to still provide the same quality of service for you. We thank you for your business.

October 29, 2024

I am LOVING their new valet service. They picked up my Explorer which needed an oil change and inspection and returned it to my home a few hours later. No need to take time off from wo More

by colleenmiller164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 06, 2024 -

Cortese Ford Lincoln responded

Colleen, we are glad to be able to offer you services that offer convenience for our customers. Thanks so much for your business.

October 29, 2024

I set an appointment for an oil change for my vehicle and was waiting at the dealership for 2 and a half hours. Additionally, I was charged roughly $200 in labor to replace 2 air filters. More

by ryanmiller.ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No idea who is was at the service desk
October 29, 2024

Very quick turnaround on routine service performed on my Edge. Jack Hawes is always friendly and professional. Good place for service. More

by tez14623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Cortese Ford Lincoln responded

Thanks for the great review! Grateful for your business.

October 25, 2024

I feel like part of the family for I have been buying car close to 30 years. I would say Thank You to Massimo my Ford salesman who helped me to take care of my old vehicle to get me into a 2025 Ford escape. More

by ttsmith885
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Massimo sales person
Oct 29, 2024 -

Cortese Ford Lincoln responded

Thanks for being apart of the Cortese Family, we appreciate your business and your loyalty. Thanks again.

October 21, 2024

The service for my vehicle was completed accurately and efficiently. I am always happy with the service provided by Cortese Ford. More

by KarenA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Cortese Ford Lincoln responded

Karen, thank you for the kind response. We thank you for your business.

October 19, 2024

The service managers have been extremely helpful and go the extra mile to solve the issue More

by GGINSBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Cortese Ford Lincoln responded

Thank you for your business here at Cortese.

October 19, 2024

Service department is fantastic, great group of friendly, helpful staff. Would highly recommend this dealership More

by mcconachiea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach
Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the 5 stars. Appreciate your buisness.

October 19, 2024

My customer service rep is highly competent ! Zach…. He’s awesome with my needs and has great communication skills More

by GOWEN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Oct 21, 2024 -

Cortese Ford Lincoln responded

Gowen, thanks for your business.

October 16, 2024

Cortese provides awesome vehicle service! Called on Thursday to make appointment for oil change, tire rotation etc and the mobile service was at my home the next day!! More

by Bunnies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Woodworth
Oct 21, 2024 -

Cortese Ford Lincoln responded

Bunnies, thanks for the 5 stars and your business. .

Oct 21, 2024 -

Cortese Ford Lincoln responded

Thanks for the kind words and your business