Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Jack is always helpful and strives to make sure everything is right. I have confidence in their work. everything is right. I have confidence in their work. More
Very, very disappointed with the service. I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of money and very disappointed. Will be contacting the district sales manager to see what can be done. They tout that when you bring your vehicle in for service they’ll clean the inside and outside of your vehicle. We’ve had to ask them to clean our vehicles. Not the top notch service we expected. Wouldn’t recommend them to family or friends. More
The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. correctly, courteous staff and they work diligently to get the cars in quickly. More
I had a good experience. I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at th I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at the same time 130. Everything was done Jordan was very friendly explained whatever I needed to be explained. Thank you More
I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehicle. More
Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anything I don't. I can always be sure that only the work I need is done. I can't thank him enough for all the help he has given me over the years. He is the reason I keep buying Ford and why my sister bought hers. Everyone is very friendly and professional. More
Over the past 20 years, I have purchased at least three Ford Escapes from Cortese Ford. Darren Van Orden in the Service Department has been excellent with answering my questions and making sure that my ve Ford Escapes from Cortese Ford. Darren Van Orden in the Service Department has been excellent with answering my questions and making sure that my vehicles get excellent and appropriate service as needed. Serena Andryewski was the best Sales Associate that I have met so far. Serena was very patient and kind and informative as she walked with me through the buying process. I give Serena and Darren Van Orden 5 Star Ratings. When I get ready to buy my next SUV, I will look for Serena and Dan at Cortese, because I know I will get excellent service and a great vehicle. It was great to get a follow-up text from Lisa Godar and Michelle Reed, just to see if I had any questions. More
Service department has been helpful and honest. Al from service is respectful and communicates well during the process. Al from service is respectful and communicates well during the process. More
We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because the part was fine and charged a diagnostic fee for what should have been a part replacement. When we finally got our car back it smelled of cigarettes. They deny it all and blame us. Find another Ford dealer before you buy or bring your car here. More
I’ve purchased 2 Ford Escape SUV’s from Cortese. I’ve come back to the service department for most of my upkeep work. I’ve come back to the service department for most of my upkeep work. More