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Cortese Ford Lincoln

Rochester, NY

4.6
2,320 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,320 reviews

November 06, 2023

Jack is always helpful and strives to make sure everything is right. I have confidence in their work. More

by craigerlockwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Cortese Ford Lincoln responded

Jack thanks for the kind words!!! We appreciate your business.

November 05, 2023

Very, very disappointed with the service. I’ve called four times to schedule my Lincoln for an oil change, etc. My husband and I bought a Lincoln Aviator and leased a Corsairs. Spent a lot of More

by luchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2023

The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

I had a good experience. I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at th More

by joielyn2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 30, 2023 -

joielyn2002 responded

Great service Jordan is a very nice man very respectful and explains everything to you. Thank you.

October 30, 2023

I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi More

by DCORNWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for being apart of the Cortese Family. We appreciate the many years your have entrusted us. Thank you so much for your business.

October 27, 2023

Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin More

by pellen29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All mechanics
Nov 02, 2023 -

Cortese Ford Lincoln responded

We thank you so much for the kind words. We appreciate your business.

October 25, 2023

Over the past 20 years, I have purchased at least three Ford Escapes from Cortese Ford. Darren Van Orden in the Service Department has been excellent with answering my questions and making sure that my ve More

by debpaulette54
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena Andryewski
Nov 02, 2023 -

Cortese Ford Lincoln responded

We are proud to say that with 20 years of service and purchases with us...you are family. Thank you so much for your business.

October 23, 2023

Service department has been helpful and honest. Al from service is respectful and communicates well during the process. More

by nickventrella14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for your business and the great review! We appreciate your business.

October 18, 2023

We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because More

by roulekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Cortese Ford Lincoln responded

Kristina, I apologize for your experience. Thank you for taking my call this morning. After speaking with you I hope the challenges encountered were a little clearer. I am glad the manager decided to 0 out your balance prior to you leaving the dealership. Remember, we value YOU as a customer and thank you for your business here at Cortese.

October 16, 2023

I’ve purchased 2 Ford Escape SUV’s from Cortese. I’ve come back to the service department for most of my upkeep work. More

by Sheilacjo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Thank you so much for being apart of the Cortese Family. We appreciate your business. Thanks for the great review!!!

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