Conicelli Honda

Best customer service experience ever 4PM on a Friday. I’m in the car with my wife, 2 year old daughter, and 4 month old son. We’re 30 minutes into our weekend trip to the Poconos when t 4PM on a Friday. I’m in the car with my wife, 2 year old daughter, and 4 month old son. We’re 30 minutes into our weekend trip to the Poconos when the malfunction light on the dashboard comes on and the “D” on the gearshift indicator starts blinking. I have my wife take a look at the manual which says it indicates a possible problem with the transmission and that it is not safe to drive. We find the nearest Honda dealership which happens to be Conicelli. I start dreading the inevitability that the weekend is ruined and I need to figure out a way to get my family, luggage, and cooler full of food home with no working car in rush hour traffic. We get to Conicelli at 4:15 and I fully expect them to tell me that I’m crazy for expecting them to be able to help me out on the spot with no appointment and so late in the day on a Friday. Enter service manager Joe Saxon to the rescue. Joe empathized with my situation and was able to fit us in. Not only did he have his guys run a diagnostic immediately – he fixed the issue and got us out back on the road in about 35 minutes. We continued on our way and had a great weekend. Literally the best customer service experience of my life. Conicelli does care and is well beyond a “nice” place to do business. More

Deceptive Sales I'm still waiting for a response regarding my lousy car-buying experience at Conicelli. Unfortunately, I won't get one because(1) I paid my car in ful I'm still waiting for a response regarding my lousy car-buying experience at Conicelli. Unfortunately, I won't get one because(1) I paid my car in full so they got all the money they can out of me for the new vehicle and (2) , Mark Hammond married into the Conicelli family so I doubt my experience will be rectified! I just recently had scheduled maintenance on my vehicle at Conicelli and was charged $239 for "fluid change" and "multi-point inspection"... No major work done though for $239+. They kindly replaced the key fob battery that only lasted 18 months and the service advisor claims he replaced the battery for a discount of $4.99 but my invoice states otherwise. I filled out an online survey thru Honda about my experience and Joe Saxon from Conicelli left a message on my voicemail after I did the survey and he starts by saying "Honda TOLD me to give you a call about your survey"! Basically, Joe wasn't willing to discuss my experience but was rather forced to call me about it. I just think my outrageous charge for changing fluids was retaliation for my candid review on their website last year. I just expect transparency but they haven't been true from the beginning when Jeff Pye(salesman) offered me free oil changes with my purchase but later rebuked his "offer" and denied he ever said that. Conicelli is a "nice place to do business" when you're the salesman but the customer gets taken advantage of. If Conicelli was true to their motto, I at least would've gotten a genuine phone call about my experience rather than being charged for a battery they claim was a discount. The difference in the battery price would not make things right but it would be a start considering I'll have to take my car for further maintenance in the future. I will make sure that ALL fluids are changed unlike when I had to fill my windshield fluid myself after the last visit. For any pending customers, just make sure you do your homework before purchasing here and make sure they're clear about ANY warranties they offer. More

great. Lauren did a great job. She made the process very quick and efficient. She met me at the door with the car already to go. Lauren did a great job. She made the process very quick and efficient. She met me at the door with the car already to go. More

Great Place...Chris Williams is a Great Sales Manager This is a Great Place to buy a car... Friendly service.. Chris Williams is a Great Guy and very helpful and knowledgeable.... I would highly recomm This is a Great Place to buy a car... Friendly service.. Chris Williams is a Great Guy and very helpful and knowledgeable.... I would highly recommend this Dealership More

Problem fixed with a little help from management. Bought a certified used Honda CRV. The first time I went to gas up I noticed that the tether to the gas cap was broken. My salesman, after checking wi Bought a certified used Honda CRV. The first time I went to gas up I noticed that the tether to the gas cap was broken. My salesman, after checking with his manager, said that the a replacement cap was not covered in the bumper to bumper guarantee that I purchased with the car. I left the dealership feeling very annoyed and disappointed. I went to the web site for the dealership and found a link to send a message to Dominick Conicelli. I figured since his last name was Conicelli he might be able to help. Within a couple of hours I received a call from the salesman telling me that I could bring the car in and the cap would be replace. I was very happy the problem was resolved but I think that I shouldn't have to go that far up the chain of command to get a simple problem fixed on a car I purchased less than two weeks earlier. More

Awesome Tone Hicks was awsome! Best experience I have ever had at a car dealership! Great guy! If your looking to purchase a vehicle look up Tone! He made buy Tone Hicks was awsome! Best experience I have ever had at a car dealership! Great guy! If your looking to purchase a vehicle look up Tone! He made buying our CRV so easy. From reception to finance to management, who made it a point to meet us before we left in our new car, I just have to say - Conicelli Honda treats you like family! More

The Best Experience Ever! Excellent!.. is the word I use to describe my experience with Conicelli Honda! It has been 19 years since I’ve shopped for a new car and choosing Coni Excellent!.. is the word I use to describe my experience with Conicelli Honda! It has been 19 years since I’ve shopped for a new car and choosing Conicelli as a part of my search proved to be a smart choice! I couldn’t have received a more warm, patient, helpful and professional sales agent to work with, Becky C, and couldn’t have rounded up my purchase with a better team there, Kristin in finance, Mark, the director, and although I didn’t get their names, the detailer with the super cool beard and the gentleman at the front desk with the poinsettia.... all warm, welcoming, relational, helpful and professional! I prayed for a good, peaceful car buying experience, and with Conicelli Honda, my prayers were answered.... and I got an AWESOME DEAL! CoNICElli Honda Team, THANK YOU! More

Lauren is really helpful Lauren was very helpful in helping me purchase my car. I highly recommend her. She wasn’t pushy or pressuring me to buy a car. I give Lauren a 10 out Lauren was very helpful in helping me purchase my car. I highly recommend her. She wasn’t pushy or pressuring me to buy a car. I give Lauren a 10 out of 10! More

Didn't buy a car, but bc we wanted other features Al was an amazing salesman to deal with. He listened and reacted to our requests. He was prompt in following up and was respectable. I'd recommend Al was an amazing salesman to deal with. He listened and reacted to our requests. He was prompt in following up and was respectable. I'd recommend dealing with him in a heart beat. More

Best car buying experience with Lauren We had a meeting with Lauren to go over what we were looking for. We decided to test drive 2 cars. The Honda CRV 2015 fit all our needs. Lauren was We had a meeting with Lauren to go over what we were looking for. We decided to test drive 2 cars. The Honda CRV 2015 fit all our needs. Lauren wasn't a drop of pushy. She was extremely patient, knowledgeable and pleasant. I loved the CRV and new that was probably going to be the car I would buy. We went to the other Conicelli dealerships....but nothing compared to the Honda CRV which had everything we were looking for. Purchased it no problem, very easy to do. Quicker than expected and felt like we got a really good deal on this car. I would completely recommend to anyone and the next time someone in my family buys a car, I'm contacting Lauren. More